Crew Development & Performance Manager

Scoot; Singapore; On-site; SGD 70,000 - 95,000; Full time

Job summary

Scoot is seeking an Assistant Manager, Crew Development to work across the Training, Performance Standards, and Crew Performance & Engagement teams to turn performance, training and engagement data into targeted development action.

This position plays a key role in identifying high-potential cabin crew, designing development interventions based on performance trends and competency gaps, and building a reliable pipeline of future Cabin Crew leaders.

Qualifications

• Diploma or Degree in Training & Development, Education, HR, Business, Aviation or equivalent practical experience.
• Strong analytical skills to interpret performance data, feedback trends and evaluation results.
• Experience in cabin crew training/standards, quality assurance, competency assessment, or operational performance management.
• People leadership experience (leading a team or coaching/oversight responsibilities).
• Excellent communication skills with the ability to engage stakeholders across functions and levels.
• High integrity and discretion handling sensitive performance information.

Responsibilities

• Consolidate performance, training and engagement data across the teams.
• Identify trends and competency gaps; translate insights into actionable recommendations.
• Design targeted development interventions (coaching, stretch assignments, mentoring).
• Partner with Training to align interventions with training pathways; monitor effectiveness.
• Review assessment criteria with the Performance Standards team and adopt best practices.
• Collaborate across Training, Performance Standards, and Crew Performance & Engagement; maintain stakeholder relationships.

Skills

Analytical mindset

Cabin crew training/standards

People leadership

Communication

Integrity & discretion

Planning & execution

Education

Diploma/Degree in relevant discipline

Job description

Scoot is seeking an Assistant Manager, Crew Development to work across the Training, Performance Standards, and Crew Performance & Engagement teams to turn performance, training and engagement data into targeted development action.

This position plays a key role in identifying high-potential cabin crew, designing development interventions based on performance trends and competency gaps, and building a reliable pipeline of future Cabin Crew leaders.