CREDIT RECOVERY OFFICER

COLLECTIUS CMS (S) PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A debt collection agency in Singapore is seeking individuals for debt collection roles. Responsibilities include conducting collections via phone, negotiating payment options, and performing administrative tasks. The ideal candidates possess strong communication and negotiation skills, and customer service experience is valued. Competitive benefits are offered, including annual leaves, insurance coverage, and performance bonuses.

Benefits

Annual Leaves (capped to 18-days)

Compassionate Leaves (capped to 3-days)

Marriage Leave (3-days)

Birthday Leave (1-day)

Examination Leave (2-days)

Performance bonus

Monthly commission based on targets

Qualifications

• Possess strong written, communication and negotiation skills.
• Able to communicate in English; other local languages are a plus.
• Exercise good judgment in reviewing assigned accounts.

Responsibilities

• Conduct debt collection from debtors via phone calls.
• Negotiate payment options to clear outstanding amounts.
• Perform administrative duties, including payment monitoring.

Skills

Strong written communication skills

Negotiation skills

Customer centric

Computer literate

Job description

Job Description

• Conduct debt collection from debtors via phone calls.
• Negotiating with debtors to provide best payment option to clear outstanding amount.
• Initiate necessarily follow up action for collection, in accordance with defined processes.
• Perform administrative duties, including payment monitoring and file management.
• Maintaining a high level of customer service while ensuring all collection actions comply with company policies and procedures.
• Handle complaints and understand customer concerns in order to provide appropriate solutions.
• Carry out any other ad-hoc duties as assigned.

Required Knowledge & Experience

• Possess strong written, communication and negotiation skills.
• Able to communicate in English. Other local language will be a plus.
• Able to make good judgement in reviewing assigned accounts.
• Computer literate and able to adapt to company software and applications.
• Work independently and as a team player.
• Customer centric.

*Important Note: As per Debt Collection Act 2022 commencement effective December 2023, individual involved in debt collection must be approved by Singapore Police Force (SPF). Foreigners are required to provide a copy of Good Conduct Certificate.

Benefits

• Annual Leaves (capped to 18-days)
• Compassionate Leaves (capped to 3-days)
• Marriage Leave (3-days)
• Birthday Leave (1-day)
• Examination Leave (2-days)
• Off-In-Lieu to credit if Public Holiday falls on a Saturday.
• Covered with Insurance (Group Hospitalization & Surgery, Group Term Life, Group Personal Accident & Foreign Worker Medic for foreigners only)
• Staff referral program fee of $500.00 for every successful referral (subjected to company's terms and conditions).
• Salary increments after successful confirmation based on individual's performance.
• 1-hour early release on a first and second Friday (max of 2-hours), if achieve the monthly target.
• Performance bonus.
• Monthly Commission: On top of basic salary, commission is applicable only to staff who achieve their targets. The commission rate is based on a tiered structure.

5-days work

Nearest MRT: Expo (walking distance within 5 minutes)