Course Developer cum Trainer

AUGUST INTERNATIONAL PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading training provider in Singapore is seeking a candidate to monitor training effectiveness and analyze service metrics. The role involves maintaining training records, providing constructive feedback, and supporting continuous improvement of training processes. Ideal candidates must hold DACE, ACTA/ACLP certifications and possess strong Microsoft Office skills.

Qualifications

• Must hold DACE, ACTA/ACLP certification.
• Strong working knowledge in Microsoft Office required.
• Good understanding of WSQ frameworks essential.

Responsibilities

• Monitor training effectiveness of programmes delivered.
• Perform training administration duties and maintain training records.
• Analyze service metrics to identify service gaps and call for improvement.

Skills

Strong working knowledge in Microsoft Office

Strong instructional writing skills

Ability to work within deadlines

Education

DACE, ACTA/ACLP

Good knowledge in WSQ frameworks

Job description

Job Description & Requirements

Description:

• Monitor training effectiveness of programmes delivered
• Perform training administration duties and maintain training records
• Maintain and develop internal support to achieve service quality standards
• Accompany evaluations with meaningful and constructive feedback
• Analyze service metrics to identify service gaps and call for improvement
• Monitor and evaluate customer service performance on front liner and team level to induce excellence service standard
• Maintain library of training resources and aids
• Actively support and recommend continuous improvement pertaining to training processes
• Contribute to the team culture in a positive manner

Requirements:

• Strong working knowledge in Microsoft Office
• Must hold DACE, ACTA/ACLP
• Good knowledge in WSQ frameworks
• Ability to work within deadlines
• Demonstrate strong instructional writing skills