Country COO (Perm, Handle Local retail and E-commerce business)

Private Advertiser; Singapore; On-site; SGD 150,000 - 200,000; Full time

Job summary

A leading retail and e-commerce company in Singapore is seeking a strategic Country COO to oversee local retail operations and e-commerce business across 20 outlets. The ideal candidate will drive sales performance and enhance customer experience. Responsibilities include leading the retail strategy, managing teams, and financial oversight. A Bachelor's degree in Business Administration or Retail Management and proven senior leadership experience are required. This permanent position offers comprehensive benefits including annual leave and medical benefits.

Benefits

Comprehensive benefits package

Annual leave

Variable bonus

Medical benefits

Qualifications

• Proven experience in senior retail or operational leadership roles.
• Deep understanding of retail operations and financial management.
• Excellent communication and stakeholder management skills.

Responsibilities

• Lead retail and e-commerce strategy to drive sales and customer satisfaction.
• Manage retail outlets and online platforms for seamless operations.
• Oversee budgeting and financial reporting for retail operations.

Skills

Leadership

Strategic thinking

Problem-solving

Communication

Stakeholder management

Education

Bachelor's degree in Business Administration or Retail Management

Job description

Country COO (Retail & E-Commerce)

Employment Type: Permanent | Work Days/Hours: Mon–Fri, 8:30 AM – 5:30 PM
Benefits: Comprehensive package including annual leave, AWS, variable bonus, and medical benefits
Scope: Oversee local retail operations (20 outlets) and e-commerce business

Role Overview:

We are seeking a strategic and dynamic Country COO to lead and optimize our retail and e-commerce operations. This leadership role involves setting direction, driving sales performance, and delivering an exceptional customer experience across multiple sales channels.

Key Responsibilities:

• Lead retail and e-commerce strategy to drive sales, profitability, and customer satisfaction

• Manage retail outlets and online platforms to ensure seamless omnichannel operations

• Participate in directors' meetings, contributing insights and business performance updates

• Build and maintain strong relationships with internal teams, vendors, and stakeholders

• Lead, mentor, and develop high-performing retail teams; oversee recruitment and training

• Oversee budgeting and financial reporting for retail operations; identify cost‑saving opportunities

• Manage vendor selection, contract negotiation, and performance reviews

• Champion customer experience initiatives such as loyalty programs and service enhancements

• Analyze industry trends and competitors to inform pricing and promotional strategies

• Ensure compliance with legal, regulatory, and safety standards

• Collaborate cross‑functionally with marketing, finance, HR, and operations departments

Requirements:

• Bachelor's degree in Business Administration, Retail Management, or related field

• Proven experience in senior retail or operational leadership roles

• Strong leadership, strategic thinking, and problem‑solving capabilities

• Deep understanding of retail operations, industry trends, and financial management

• Excellent communication and stakeholder management skills

How to Apply:

Interested applicants please press "Apply Now"