Country Account Lead

Jones Lang LaSalle Incorporated; Singapore; On-site; SGD 120,000 - 160,000; Full time

Benefits offered by this job

On-site role in Singapore

Job summary

Jones Lang LaSalle Incorporated (JLL) is seeking a Country Account Lead to manage on-site workspace experience and operations for all Singapore sites. You will be the on-site primary point of contact for client stakeholders, lead a high-performance team and drive service excellence.

You will oversee technical and workspace operations, enforce KPIs and safety standards, manage budgets, and coordinate with vendors to deliver value while aligning with JLL’s ethics and sustainability goals.

Qualifications

• Bachelor’s degree in facilities management, building, business or related field.
• 5+ years experience in facilities, property management or related field.
• Experience in financial or investment banking environment.
• Knowledge of local occupational health and safety requirements.
• Knowledge of critical environments and vendor management.
• Understanding of basic technical aspects of property (CRAC, Chiller, Fire Protection, Mechanical & Electrical, BMS).
• Ability to understand and interpret commercial contracts.

Responsibilities

• Client/Stakeholder Management: deliver exceptional client service and achieve high levels of client satisfaction.
• People Management: manage and coach direct reports to develop a high-performance team.
• Site Operations Management: manage technical and workspace operations, ensure KPIs and SLAs, pursue quality improvements.
• Risk Management: ensure compliance with regulations, implement disaster recovery and business continuity plans, incident reporting.
• ESG & Procurement: support sustainability programs and ensure vendor performance within budget.

Skills

Client Focus & Relationship Management

Team Leadership

Project Management

Problem Solving & Strategic Thinking

Strong Communicator

Education

Bachelor’s degree in facilities management / building / business

Tools

CRAC systems

Chiller system

Fire protection system

BMS system

M&E systems

Job description

## Country Account LeadApply: On-site: Singapore: Full time: Posted Today: REQ542699**JLL empowers you to shape a brighter way**.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.**ROLE AND RESPONSIBILITIES****OVERALL ROLE**The Workspace Experience & Operations Lead will have overall responsibility to manage the day-to-day client activities for all sites in Singapore , and be the *on-site* *key point of contact* for key client stakeholders. The role will assume overall responsibility for managing all Workspace Experience & Operations services.**MAJOR RESPONSIBILITIES*** Client/Stakeholder Management + Deliver exceptional client service and achieve high levels of client satisfaction + Proactively engage stakeholders to ensure that on site client’s expectations are met + Build and develop effective client / stakeholder relationships across multiple levels of the organization* People Management + Manage and coach direct reports to develop a high-performance team + Develop and sustain a high-quality well motivated team + Ensure high staff morale, trust and work ethics + Ensure succession planning is in place for all roles + Develop and maintain a culture that supports collaboration and performance excellence within the team + Mentor and enable Training & Development of team members* Site Operations Management + Responsible for technical and workspace operations, ensuring all Critical Environment (CEM) requirements are met + Responsible for service delivery in accordance with client KPIs and SLAs + Recommend continuous quality improvement practices and implement Industry Best Practice operations + Implement building procedures and performance measures and ensure they are maintained at all times + Review existing operations regularly to reduce costs and improve operational standards + 24/7 emergency call support and site attendance as required* Risk Management + Ensure full compliance with all local and governmental regulations and legislations + Ensure site risk management programs including audits are implemented and maintained + Ensure disaster recovery and business continuity plans are implemented and maintained + Ensure accuracy of escalation and incident reporting procedures + Assist in the development of guidelines and strategies to ensure compliance with JLL’s business code of conduct* ESG* Prioritize compliance with all implemented sustainability programs* Ensure services are delivered in a manner that supports JLL and client Net Carbon Zero Goals and D&I* Procurement & Vendor Management + Ensure vendors are well-managed, delivering services on time and within budget + Ensure that vendor procurement processes comply with agreed client procurement guidelines as well as JLL best practice + Monitor vendor KPI and SLA scores* Contracts Management + Manage all contracts to ensure that they are professionally delivered at the right costs + Ensure expiry of contracts is well-monitored and re-procurement is initiated if needed + Ensure contracts are continually assessed to deliver best value to the client* Finance Management + Prepare and manage client and/or site annual budgets for operations and capital works, as required + Ensure contract billing is completed in a timely manner + Actively work to ensure that the site’s financial operations are meeting or exceeding targets and control requirements including the Jones Lang LaSalle Code of Ethics + Ensure financial processes are followed at all times, including budget management, invoices and purchase orders, etc.* Health & Safety Management & Incident Reporting + Ensure the provision of a safe working environment + Ensure compliance with statutory regulations on fire, health and safety standards + Managing Incident escalation CANDIDATE SPECIFICATION: KEY SELECTION CRITERIAIdeal Experience• Min. Bachelor’s degree in facilities management, building, business or other related field &/or 5+ years experience in facilities, property management or related field• Has experience working in financial or investment banking environment• Knowledge of local occupational health and safety requirements• Knowledge of critical environments• Knowledge of vendor management for specialized services• Has an understanding of basic technical aspects of property (Computer Room Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system)• Proven capacity to understand and interpret commercial contracts• Strong budget management and financial analysis skillsCritical Competencies for Success• Client Focus & Relationship Managemento Demonstrates proactive & professional approach to customer service and stakeholder engagemento Ability to interact with a wide range of client staff, including senior levelso Ability to manage conflict and balance between client and firm requirementso Has a customer service-oriented attitude• Team Leadershipo Ability to lead team effectively, mentor and coach promoting open, constructive and collaborative relationships at all levels• Project Management & Organizational Skillso Excellent planning & organizational skills to prioritize work and meet tight deadlineso Proven ability to manage multiple and complex operational matters on a daily basis• Problem Solving & Strategic Thinkingo Capacity to deal with ambiguity and solve complex problems effectivelyo Analytical, proven ability to solve problems using a quantitative approacho Understands the interrelationships between operations and critical systemso Understands the criticality of the banking and financial environment and how solutions can impact operationso Proven ability to employ holistic approaches and looks at long term solutions Other Personal Characteristics• Strong communicator – Good presentation skills and possesses strong verbal & written communication skills also an active listener• Passion for quality – has an eye for detail to make sure the best delivery of services• Self-motivated; confident & energetic• Ability to work across multiple matrix reporting environments and prioritise activities accordingly• Ability to effectively deal with stressful situations• Flexible – able to adapt to rapidly changing situations• Strongly goal-oriented – able to focus on meeting all performance targets• Is a team player – able to cooperate and work well with others to meet targets• Proven ability to initiate and follow through with improvement initiatives• Exhibits honesty & trustworthiness• Open to new ideas & willing to challenge status quo KEY STAKEHOLDERSClient staffJLL account team (Locally)JLL account team (Regionally)Vendor staff REPORTING TOSub Regional Account Director **Location:**On-site –Singapore