Corporate Banking Call Agent (Office hours)

PERSOL; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

A leading corporate banking services provider in Singapore is seeking a Corporate Banking Call Agent to interact with customers and resolve inquiries. Candidates should be proficient in MS Office and have a positive attitude. Call center experience is an advantage. The role requires strong interpersonal skills and the ability to multitask effectively in a fast-paced environment.

Qualifications

• Prior call center experience is an advantage.
• Great interpersonal and positive attitude is essential.
• Proficiency in MS Office is required.

Responsibilities

• Interact with internal and external customers to answer queries.
• Maintain a positive, empathetic attitude toward customers.
• Respond promptly to customer inquiries and resolve requests.

Skills

Interpersonal skills

Positive attitude

Customer service orientation

Tools

MS Office

Job description

Corporate Banking Call Agent (Office hours)

Working hours: Rotational shift, Mon – Sun

Shift Pattern:

• 830am to 530pm
• 845am to 545pm
• 1030am to 7.30pm
• 1130am to 8.30pm

Note: 2 months training (training most likely will be at Changi)

Interact with internal & external customers to answer queries related to Corporate Banking products.

Maintain a positive, empathetic, and professional attitude toward customers.

Respond promptly to customer inquiries on general and transactional enquiries.

Communicate with customers through various channels.

Acknowledge and resolve customer requests.

Customer outreach to encourage the use of digital services.

Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk standards.

Collaborate with stakeholders to resolve all customer queries and requests.

Multi-task while speaking to customers and toggle between system application screens in a fast‑paced environment.

Consistently meet the Key Performance Indicators (KPIs) without compromising quality of service delivery.

Adhere to professional standards of behavior & conduct in dealing with customers & fellow colleagues.

Requirements

• Call Centre experience is an advantage
• Great interpersonal & positive attitude
• Proficient in MS Office