Corporate and Workplace Solutions, On-site Solutions – Hospitality,...

Goldman Sachs; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading global investment firm in Singapore seeks an operational manager for their Hospitality team. The role involves overseeing Hospitality Operations, managing vendor relationships, controlling a regional budget, and ensuring high service standards. Candidates should have a Bachelor's Degree and at least 5 years of operational management experience, preferably in a 5-star hotel environment.

Qualifications

• Strong time management and the ability to multi-task.
• Minimum 5 years’ experience as an operational manager with front of house experience; 5-star hotel is a plus.
• Innovative mindset that is acutely focused on improving the workplace experience.

Responsibilities

• Manage a portfolio of services under Hospitality Operations.
• Manage selection & oversight of third-party vendors.
• Own and control a significant regional operating budget.
• Engage with key stakeholders across the firm.

Skills

Time management

Detail oriented

Critical thinking

Problem-solving

Vendor management

Client engagement

Communication skills

Interpersonal skills

Education

Bachelor’s Degree

Job description

Corporate and Workplace Solutions

provides solutions supporting the operations of the firm to maximize the efficiency and productivity of our people. We strive to build great workplace solutions and experiences for our people and clients, making sure every experience is delivered professionally and in a safe manner.

How We’re Organized

Corporate and Workplace Solutions includes the following pillars:

• Workplace Experience: Encompasses end-to-end strategic real estate work from transactions to facilities. Departments include On-Site Solutions (inclusive of Facilities Management, Hospitality Operations, and Document Management), Events, Client & Corporate Production, Real Estate Strategy, Real Estate Development, and Capital Management.
• Office of Global Security: Manages and implements arrangements for the protection of the firm’s personnel, physical security, fire safety and crisis management.
• Americas Key Regional Offices: Supports the firm in driving regional priorities and strategy in Dallas and Salt Lake City in partnership with local leadership.
• Chief Operating Officer (COO): Aligns division-wide functions to drive strategic cohesiveness, consistency and efficiency. Departments include CWS Management and CWS Engineering - which provides enabling engineering solutions supporting real estate and facilities management, on‑site solutions, safety and security and CWS data and analytics.

JOB SUMMARY AND RESPONSIBILITIES

Reporting to the APAC Hospitality lead, this role is part of the regional Hospitality team responsible for the commercial and operational oversight of the firm’s extensive Hospitality requirements. This includes, but are not limited to:

• Managing a portfolio of services under Hospitality Operations, broadly covering reception, conferencing, food services and ground transportation
• Managing selection & oversight of the third‑party vendors who perform our operational services, ensuring that all work is performed in accordance with contractual commitments and deliver the best‑in‑class experience.
• Ownership & control of a significant regional operating budget
• Active engagement with key stakeholder across the firm, to ensure our services are continuing to meet the evolving needs of the business.
• Supporting the provision & strategy of various technology tools, used across our operations.
• Ensuring operations meet the highest Health & Safety and food standards; adherence to audit protocols and risks are logged in the Vendor Risk Portal, and remediation plans are implemented in a timely manner
• Contribute to Real Estate projects, and drive Hospitality requirements supporting the design and operation of future amenity space
• Develop functional expertise across our portfolio of Hospitality Operations, in order to support business requirements, contribute to our service development strategy, and actively influence our commercial decision‑making.
• Actively contribute to the commercial governance of our Hospitality businesses – including the identification & execution of expense efficiency opportunities.

SKILLS AND EXPERIENCE WE ARE LOOKING FOR:

Qualifications

• Bachelor’s Degree
• Strong time management and the ability to multi‑task
• Detail oriented and highly organized
• Excellent critical thinking and problem‑solving skills
• Minimum 5 years’ experience as an operational manager with front of house experience; 5‑star hotel is a plus
• Strong vendor management and client engagement skills
• Strong communication and interpersonal skills
• Innovative mindset that is acutely focused on improving the workplace experience

ABOUT GOLDMAN SACHS

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.

We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html

© The Goldman Sachs Group, Inc., 2024. All rights reserved.

Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law.