Copy of Customer Support Engineer

Nexgen Wafer Systems; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading semiconductor equipment company in Singapore is looking for a technical support specialist to ensure proper installation and maintenance of equipment. The ideal candidate will have a minimum of 3 years in equipment management, proficiency in CAD software, and be willing to travel internationally. Strong troubleshooting skills and solid communication abilities are essential for this role.

Qualifications

• Greater than 3 years of relevant equipment management experience.
• 1 year of experience in semiconductor electronics industry equipment management.
• Willingness to travel domestically and internationally.

Responsibilities

• Provide technical support for installation and operation of new equipment.
• Troubleshoot and repair equipment issues.
• Assist in training operators and writing maintenance manuals.

Skills

Technical support for equipment

Troubleshooting

Mechanical design knowledge

Control system software development

Communication skills

Education

Associate degree or above in mechanical/electrical/electronics/automation

Tools

AutoCad

SolidWorks

B&R automation studio

National Instruments Labview

Job description

Your mission

• Provide technical support for the installation, operation and trial production of new equipment.
• Troubleshoot and repair equipment hardware and software issues.
• Participate in the development, design, and improvement of new equipment.
• Provide maintenance during the warranty period of new equipment.
• Assist the customer equipment department in training operators and writing equipment maintenance manuals.

Technical Requirements

• Basic understanding of high‑tech factory equipment and its major modules/components.
• Experience in equipment assembly, maintenance, and troubleshooting.
• Basic knowledge in mechanical design (AutoCad, SolidWorks, or related software), electronic control system design experience, or knowledge of equipment design programming in industrial PLC/PC.
• Experience in control system software application development is preferred (B&R automation studio, National Instruments Labview, etc.).
• Prior experience in a wafer fabrication facility is preferred.
• Prior experience in semiconductor equipment assembly and debugging is preferred.

Your profile

• Associate degree or above in mechanical, electrical, electronics, automation, or related majors.
• More than 3 years of relevant work experience in equipment management, with at least 1 year of experience in the semiconductor electronics industry equipment management.
• Willingness to travel domestically and internationally for long periods of time.
• Proficiency in mechanical or electrical equipment‑related theory and practical handling.
• Strong ability to judge and handle accidents, with strong hands‑on ability, sense of responsibility, and good communication and teamwork skills.
• Ability to independently complete equipment maintenance work.
• Fluent English level with basic listening, speaking, reading, and writing skills.
• Proficient in using Word & Excel.

Why us?