Coordinator/Senior Coordinator

Loving Heart Multi-Service Centre; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A community-focused centre in Singapore seeks an experienced Operations Support role to enhance active ageing initiatives for seniors. Responsibilities include facilitating programs, conducting outreach, and managing administrative tasks. The ideal candidate will have a relevant qualification in eldercare, at least 1 year of experience, and strong interpersonal skills to engage with seniors and community partners.

Qualifications

• At least 1 year of experience in direct operational roles, especially in eldercare.
• Strong administrative skills and detail-oriented.
• Ability to work independently and in teams.

Responsibilities

• Conduct active ageing programmes to engage seniors.
• Serve as a social connector for seniors.
• Manage invoicing, fee collection, and attendance records.

Skills

Eldercare

Programme facilitation

Stakeholder management

Communication skills

Problem-solving skills

Education

Relevant qualification in eldercare or social services

Tools

Microsoft Office

Job description

Reporting to the Centre Supervisor, you will work collaboratively to support the daily operations of the assigned Active Ageing Centre (AAC), ensuring its activities and services align with the objectives set by funders and Loving Heart (LH).

Key Responsibilities

Programme Facilitation

• Conduct active ageing programmes within and beyond the centre to engage seniors.
• Provide befriending and buddying services to frail and vulnerable elderly in their homes.
• Coordinate and facilitate communal meals for seniors, including participant engagement, F&B ordering, and event setup

Social Support & Community Engagement

• Serve as a social connector, supporting seniors in adhering to health plan recommendations through social and lifestyle interventions.
• Conduct community outreach and assess the needs of elderly residents within the designated service area.
• Make referrals to appropriate services for elderly individuals in need of further assistance.

Administrative & Reporting Duties

• Enrol new members, maintain accurate attendance records, visitation notes, and compile data or statistics required by funders.
• Manage invoicing, fee collection, cash handling, and banking.
• Oversee documentation, including report submissions, claims, and filing. Assist with audit preparations and documentation.

Centre Operations

• Perform various tasks to ensure the smooth operation of the centre.
• Undertake additional responsibilities as directed by the reporting officer.

Qualifications & Requirements

• Relevant qualification in eldercare or social services
• At least 1 year of experience in direct operational roles, especially in eldercare, including programme facilitation and needs assessment
• Experience in stakeholder management, particularly with community partners
• Proficiency in Microsoft Office
• Strong administrative and problem-solving skills
• Excellent interpersonal and communication skills; team-oriented yet capable of working independently
• Enjoys engaging with seniors and volunteers.