Coordinator (Patient Liaison Service)

Singapore National Eye Centre; Singapore; On-site; SGD 45,000 - 55,000; Full time

Job summary

A leading healthcare institution in Singapore is seeking a dedicated professional to coordinate care for international patients. The ideal candidate will have a diploma or GCE A/O-level, strong interpersonal and communication skills, and experience in a healthcare environment. This role involves providing support and assistance to patients and their families throughout their hospital journey, as well as collaborating with insurance agencies for appointment arrangements.

Qualifications

• Diploma in any discipline or GCE A / O level with a credit in English.
• 4 years working experience in relevant fields.
• Experience in a healthcare setting preferred.

Responsibilities

• Coordinate care for international patients.
• Provide support to patients and families throughout their journey.
• Collaborate with insurance agencies for appointment arrangements.

Skills

Interpersonal skills

Communication skills

Service-oriented mindset

Teamwork

Education

Diploma in any discipline or GCE A / O level

Job description

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KK Women's and Children's Hospital Pte. Ltd.

Job Category: Ancillary

Posting Date: 12 Aug 2025

You are responsible for the coordination of care for our international patients. You will work closely with other departments in the hospital, in order to attend to queries on KKH and our services, schedule outpatient appointments and facilitate inpatient admissions. You will provide care, support, and assistance throughout the patients' journey in the hospital. You will be a central point of contact for patients and their families, providing support before, during and after their treatments in the Hospital.

You will collaborate with local and international insurance agencies and third-party payers to facilitate appointment arrangements and inpatient pre-authorization processes for their members who are seeking medical care and treatment at our hospital.

Requirements

• Diploma in any discipline or GCE A / O level with a credit in English and 4 years working experience in relevant fields.
• Service-oriented with a good track record of performance.
• Strong team player with excellent interpersonal and communication skills.
• Ability to work independently and effectively with foreign patients and their families.
• Experience in a healthcare setting and fluency in other languages will be of advantage.