Coordinator (Patient Liaison Service)

Singapore General Hospital; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A major healthcare provider in Singapore is seeking a dedicated individual to coordinate care for international patients. The role involves collaboration with various departments and insurance agencies, ensuring effective patient support throughout their treatment journey. Ideal candidates should possess a diploma or equivalent qualification, along with at least 4 years of relevant experience. Strong interpersonal and communication skills are essential, as well as the ability to work independently with diverse patients.

Qualifications

• Diploma or GCE A / O level with credit in English and 4 years experience required.
• Experience in healthcare preferred.
• Ability to work independently with foreign patients.

Responsibilities

• Coordinate care for international patients.
• Collaborate with insurance agencies for appointment arrangements.
• Serve as a contact point for patients and families.

Skills

Service-oriented

Interpersonal skills

Communication skills

Team player

Fluency in other languages

Education

Diploma in any discipline or GCE A / O level

Job description

Overview

You are responsible for the coordination of care for our international patients. You will work closely with other departments in the hospital, in order to attend to queries on KKH and our services, schedule outpatient appointments and facilitate inpatient admissions. You will provide care, support, and assistance throughout the patients' journey in the hospital. You will be a central point of contact for patients and their families, providing support before, during and after their treatments in the Hospital.

Responsibilities

You will collaborate with local and international insurance agencies and third-party payers to facilitate appointment arrangements and inpatient pre-authorization processes for their members who are seeking medical care and treatment at our hospital.

Requirements

• Diploma in any discipline or GCE A / O level with a credit in English and 4 years working experience in relevant fields.
• Service-oriented with a good track record of performance.
• Strong team player with excellent interpersonal and communication skills.
• Ability to work independently and effectively with foreign patients and their families.
• Experience in a healthcare setting and fluency in other languages will be of advantage.