Coordinator

BOK SENG LOGISTICS PRIVATE LIMITED; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A logistics firm in Singapore is seeking a Coordinator to manage job requests and ensure timely operations. The ideal candidate should possess excellent communication and time management skills, have a Class 3 Driving Licence, and be capable of working in a fast-paced environment. Responsibilities include providing customer service, coordinating with operations staff, and managing job documentation, ensuring all processes meet quality standards.

Qualifications

• Competent & proficient knowledge over Conventional Operations.
• Possess Class 3 Driving Licence.
• Self-motivated with excellent interpersonal and communication skills.
• Able to work independently and under pressure.
• Good experience in order acceptance and providing multi-option solutions.

Responsibilities

• Manage customers job requests with proactive solution based approach.
• Confirm jobs into job database and prepare complete documentation.
• Provide excellent customer service.
• Facilitate pre-job coordination with operations executives/controllers.
• Ensure smooth billing workflow with pre-job and post-job documentation.

Skills

Excellent time management

Communication skills

Customer service

Interpersonal skills

Job description

Job Purpose

Responsibilities include working closely with Operations Manager to prepare comprehensive action plans on resources and timeframes for jobs. You will perform various coordinating tasks, like scheduling and along with administrative duties to maintain documentations. To succeed in this role, you should have excellent time management and communication skills, as you’ll collaborate with clients and internal teams to deliver results on deadlines. Ultimately, the Coordinator’s duties are to ensure that all jobs are completed timely and meet with quality standards.

Duties and Responsibilities

• Manage customers job requests with proactive solution based approach.
• Confirm jobs into job database and prepare complete documentation.
• Facilitate pre-job coordination with operations executives/controllers.
• Provide excellent customer service.
• To follow-up on issues during job execution which require multi-liaisons with stakeholders.
• To ensure proactive email communication among stakeholders in view to confirm document proof of job instructions and agreements.
• Provide real-time updates on job progress and provide POD copy at the earliest.
• Address effectively admin/operational issues and adherence to SOPs.
• To ensure pre-job and post-job documentation are in order to ensure smooth billing workflow.
• Provide statistical data when required.
• Any other activities as assigned by Operations Manager, Conventional Operations.

Qualifications and Requirements

• Competent & proficient knowledge over Conventional Operations.
• Possess Class 3 Driving Licence.
• Self motivated with excellent interpersonal and communication skills.
• Able to work independently and under pressure to meet datelines and schedules.
• To be able to work in fast paced environment and a team player.
• Good interpersonal skills, team player and with good customer service.
• Good experience in order acceptance and providing multi-option solutions.
• Friendly and adaptive nature, service orientated and tactful in customer communications.

Working hours

8.30 a.m. to 5.30 pm (Monday to Friday); 8.30 am to 12.30 pm (alternate Saturday)