Contractual Compliance Analyst

INTERNET CORPORATION FOR ASSIGNED NAMES AND NUMBERS; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A global internet governance organization in Singapore is looking for a Contractual Compliance Analyst to process complaints regarding Registrar and Registry agreements. Responsibilities include reviewing complaints, monitoring compliance trends, and providing support for investigations and quality assurance. The ideal candidate has a Bachelor's Degree and 1-2 years of relevant experience. Proficiency in Microsoft Office and strong analytical skills are essential, along with fluency in English and preferably multilingual capabilities.

Qualifications

• 1-2 years of experience in data analysis, complaint handling, or compliance activities.
• Understanding of the Internet and Domain Name System.
• Prior international experience is strongly preferred.

Responsibilities

• Review, analyze, and process complaints according to standard procedures.
• Conduct follow-up procedures and make recommendations.
• Monitor operations to identify compliance trends.
• Provide referrals for enforcement and compliance activities.
• Support investigations and quality assurance reviews.

Skills

Analytical skills

Proficient in Microsoft Office

Ability to multi-task

Detail oriented

Fluency in English

Education

Bachelor's Degree

Job description

Position Summary

The Contractual Compliance Analyst's primary role is to process complaints received by ICANN regarding all matters related to the Registrar and Registry agreements, and the Consensus Policies.

Key Responsibilities

Review, analyze and process complaints in accordance with standard operating procedures

• Conduct and coordinate required follow-up procedures
• Make recommendations for standard operating procedures improvements
• Monitor day to day operations to identify and report emerging trends affecting compliance
• Prepare and provide referrals to enforcement and compliance check activities
• Provide information and support for investigations, Quality Assurance, and other reviews.
• Conduct calls with Contracted Parties on a regular basis per process
• Participate in continuous improvement
• Participate in staff development/training
• Other duties as assigned or requested to support the overall goals

Qualifications

• Bachelor's Degree Required
• Preferred 1-2 years' experience in data analysis, complaint handling, contract management or compliance activities
• Understanding of the Internet and the Domain Name System
• Good analytical skills
• Proficient in Microsoft Office tools
• Ability to multi-task and to work independently
• Must be well-organized, detail oriented, self-directed
• Fluency in English with multi-lingual skills strongly preferred
• Prior international experience strongly preferred