Content Specialist, Hotel Training & Quality Assurance

Marina Bay Sands Pte Ltd; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A premier luxury hotel and entertainment destination in Singapore is looking for a talented professional to develop department-specific eLearning materials and collaborate with the training team. The ideal candidate will have a bachelor's degree in a relevant field, strong communication skills, and 2-3 years of experience in content creation and instructional design. If you have a creative approach to engaging training materials, join us in building a diverse and inclusive workforce.

Qualifications

• Minimum of 2-3 years of experience in content creation, instructional design, or similar roles.
• Proficiency in content creation tools, eLearning software, and Microsoft PowerPoint.
• Experience in video creation or editing is a plus.

Responsibilities

• Develop department-specific eLearning content, including workbooks and video scripts.
• Collaborate with the training team to customize PowerPoint content.
• Participate in the luxury service awareness campaign.

Skills

Content creation

Instructional design

Strong written communication

Attention to detail

Creativity

Collaboration

Adaptability

Education

Bachelor’s degree in Communication, Marketing, Education, or related field

Tools

Content creation tools

eLearning software

Microsoft PowerPoint

Job description

Job Responsibilities

• Develop department-specific eLearning content, including workbooks, video scripts, and related training materials.
• Collaborate with the training team to customize and format PowerPoint content that meets department needs and brand standards.
• Participate in the creation of the luxury service awareness campaign, contributing ideas and content to promote service excellence.
• Provide copywriting support across projects, ensuring that all content is clear, consistent, and aligned with brand standards.

Job Requirements

Education & Certification

• Bachelor’s degree in Communication, Marketing, Education, or in a related field.
• Minimum of 2-3 years of experience in content creation, instructional design, or similar roles within hospitality or luxury industries.

Experience

• Minimum of 2-3 years of experience in content creation, instructional design, or similar roles within hospitality or luxury industries.
• Proficiency in content creation tools, eLearning software, and Microsoft PowerPoint.
• Experience in video creation or editing is a plus.
• Be ready to work on weekends, public holidays.

Other Prerequisites

• Communication: Strong written communication skills, with an emphasis on clarity, brand alignment, and engagement.
• Attention to Detail: High attention to detail in content creation, ensuring accuracy and adherence to brand standards.
• Collaboration: Effective team player, with the ability to work closely with the training team and adapt content as needed.
• Adaptability: Ability to create a variety of content types, including eLearning modules, workbooks, and presentations.
• Creativity: A creative approach to content development, with a focus on engaging and memorable training materials.

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.