Contact Centre Data & Process Analyst

National University Health System; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A healthcare organization in Singapore is seeking a detail-oriented Business Analyst to optimize processes and improve efficiency in its Group Contact Centre. This role involves data analysis, presentation preparation, and collaboration with various teams to drive operational efficiency. The ideal candidate has at least 2 years of experience, strong analytical skills, and familiarity with data visualization tools. Join us to help enhance performance aimed at strategic goals.

Qualifications

• Bachelor’s degree in a relevant field.
• At least 2 years of relevant experience in business or data analysis.
• Strong analytical skills and ability to think creatively.

Responsibilities

• Analyze data to optimize Contact Centre processes.
• Prepare presentations on performance and projections.
• Drive operational efficiency through data analysis.

Skills

Analytical skills

Communication skills

Data analysis

Problem-solving

Education

Bachelor’s degree in Business or Business Analytics

Tools

Excel

Tableau

Power BI

SQL

Job description

A healthcare organization in Singapore is seeking a detail-oriented Business Analyst to optimize processes and improve efficiency in its Group Contact Centre. This role involves data analysis, presentation preparation, and collaboration with various teams to drive operational efficiency. The ideal candidate has at least 2 years of experience, strong analytical skills, and familiarity with data visualization tools. Join us to help enhance performance aimed at strategic goals.