Contact Center Developer (contract,shift,weekend) #IKR

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 50,000 - 75,000; Full time

Job summary

A leading recruitment agency in Singapore seeks a software developer proficient in Cisco CVP and Java to join their Project Implementation Team. The role involves client engagement, application development, and providing technical solutions. Candidates should have 2-5 years of experience in software development, especially with IVR systems, and enjoy working both independently and collaboratively. Email applications to the provided address.

Qualifications

• 2-5 years of software development experience in Java.
• Experience in Callstudio for IVR applications.
• Good understanding of relational database modelling.

Responsibilities

• Work with Project Implementation Team to support the Contact Centre System.
• Use creative solutions to address client issues.
• Development or customization of application coding.

Skills

Cisco CVP IVR development

Java

JavaScript

RESTful API

MS SQL

.NET framework

Node JS

SQL Query

Finesse Gadget

Software Development Lifecycle

Agile methodology

Job description

RESPONSIBILITIES

• Work with Project Implementation Team and support the Contact Centre System in a collaborative environment.
• Engagement with Client.
• Manage post implementation support whenever required.
• Use creative and innovative solutions to solve client problems.
• Problem solving in identifying problems on systems with data gathering and analysis and provide technical solutions.
• Development or customization of application development codes.
• Write the code that you are proud of and the code must be maintainable and testable.
• Maintains security, integrity, and business continuity controls and documents.
• Ensure compliance to policies, processes and standards, both internal and clients’ organization.

REQUIREMENTS

• Proficiency in Cisco CVP IVR development using Callstudio and maintaining the IVR applications in Production system.
• Proficiency in Java, Javascript or other languages used for customization.
• Good in Java programming language to develop applications in IVR and Finesse.
• Proficiency in RESTful API.
• Basic understanding of Finesse Gadget customization.
• Experience in MS SQL and Maria Databases.
• Good to have Spring boot framework knowledge.
• 2-5 years of software development experience in Java.
• Experience in .net framework.
• Good Experience in Node JS.
• Good Experience in SQL Query.
• Good Understanding of relational database modelling concepts.
• Able to work independently as well as in a team when dealing with support cases.
• Contact Center exposure will be highly preferred.
• Experience from System integrator environment preferred.
• A keen technology trend follower and able to propose how these emerging technologies can be adapted in project.
• Familiar with Software Development Lifecycle, and Agile methodology.
• Source code management.
• Self-starter attitude is a must.
• Able to work in areas outside of your usual comfort zone and get things done quickly.
• Able to present and demonstrates solutions to clients.
• Client-oriented.
• Analytical and possess good troubleshooting skills.

Interested applicants, please email your resume to Karin Chan Wei Kien

Email: [e-mail]

CEI Reg No: R1104584

Recruit Express Pte Ltd

UEN: 199601303W

EA Licence No: 99C4599