Consumer Relations & Complaints Lead – Finance

Monetary Authority of Singapore; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A central banking authority in Singapore is seeking a candidate for a contract role focused on consumer engagement. You will handle complaints and feedback about financial institutions, ensuring effective communication and resolutions. A keen interest in financial products and strong analytical skills are essential. This is a one-year contract position that may involve public education initiatives.

Qualifications

• Strong communication skills in both writing and speaking.
• Analytical skills to assess consumer engagement effectively.
• Interest in learning about financial markets and products.

Responsibilities

• Engage with consumers regarding their complaints and feedback.
• Work with supervisory departments to craft responses to consumer concerns.
• Liaise with financial institutions for feedback resolution.
• Participate in financial education initiatives.

Skills

Excellent interpersonal skills

Written communication skills

Verbal communication skills

Good analytical skills

Understanding of financial behaviour

Interest in financial products

Interest in public service

Resourcefulness

Ability to work independently

Job description

A central banking authority in Singapore is seeking a candidate for a contract role focused on consumer engagement. You will handle complaints and feedback about financial institutions, ensuring effective communication and resolutions. A keen interest in financial products and strong analytical skills are essential. This is a one-year contract position that may involve public education initiatives.