Conflicts & Compliance Manager, APAC

CLYDE & CO CLASIS SINGAPORE PTE. LTD.; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading global law firm in Singapore is seeking a Business Acceptance Team Manager for the APAC region. The role involves managing and developing the analyst team, overseeing quality checks, and ensuring compliance with legal standards. The successful candidate will have strong analytical and communication skills, the ability to inspire team performance, and experience in a legal or professional services environment. This position demands high standards of service and a proactive management approach.

Qualifications

• Experience in managing team workload and training junior colleagues.
• In-depth understanding of conflicts, financial crime, and compliance issues.
• Experience in a legal or professional services environment.

Responsibilities

• Manage the Business Acceptance analyst team in the APAC region.
• Oversee new business acceptance checks to ensure quality.
• Liaise with senior members of the team to manage the workload.

Skills

Strong analytical skills

Team-oriented

Strong relationship building and networking skills

Strong written and oral communications skills

Hard-working and flexible attitude

Education

Graduate or relevant experience

Job description

About the Role

• Managing the Business Acceptance analyst team in APAC region; ensuring appropriate training, support and guidance is provided to assist with their development, both personally and technically.
• Overseeing new business acceptance checks performed by the analyst team to ensure consistent quality and appropriate service levels are achieved.
• Liaising with senior members of the team in Manchester, London, Dubai and Kansas City to ensure the appropriate allocation of resource to effectively manage the team's workload; amending workflow allocations to respond to fluctuations in workflow.
• Advising partners and lawyers on compliance with applicable legislation, professional standards and the firm's compliance/risk management policies and processes relating to new business acceptance; and
• Assisting in the management and development of the firm's new business acceptance policies, procedures and systems.

Key Responsibilities & Challenges

People Management

• Assume line‑management responsibility for analysts in the Business Acceptance Team based in Australia, including proactive performance management.
• Develop the analyst team by training, supervising, motivating, and supporting them and providing honest, constructive and timely feedback.
• Assist Global Head of Business Acceptance Team with managing the recruitment and onboarding of competent team members.

Resource Management

• Liaise with the management team in the UK, North America and UAE to ensure appropriate workload allocation globally.
• Develop and implement quality assurance procedures to ensure consistency in the quality of team output.

Service Delivery

• Advise partners and lawyers on complex new business acceptance queries across the full range of the firm's practice areas, taking account of applicable regulation, commercial sensitivities, reputational concerns and internal policies.
• Build and maintain a "trusted business partner" relationship with senior stakeholders.
• Support and supervise the analyst team in conducting new business acceptance clearances and work with them to resolve legal/ commercial conflicts, financial crime and reputational risk issues.
• Manage an ongoing programme of training, both for new joiners to, and existing members of, the analyst team.
• Deliver training to the firm's lawyers and members of Business Teams on business acceptance issues.
• Be occasionally available outside core working hours to help meet the needs of the firm worldwide in relation to new business acceptance.

Process and Systems Management

• Regularly review the firm's new business acceptance processes and procedures to ensure continuous improvement and efficiencies.
• Engage proactively with colleagues across the firm to identify improvement opportunities.
• Assist with internal and external auditors' and regulators' reviews of business acceptance procedures.
• Provide input from a business acceptance perspective on enhancements to firm wide conflicts management IT systems.
• Promote and encourage a continuous improvement and innovation mind set within the team in relation to all working practices.

Essential Skills & Experience

• Strong analytical skills.
• Hard‑working and flexible with a "can do" attitude.
• Committed to maintaining high standards of service to the firm.
• Able to inspire, influence and motivate others.
• Team‑oriented and able to promote good team spirit.
• Systematic, well‑organized and attentive to detail.
• Ability to work well under pressure and prioritise efficiently.
• Innovative and able to manage and implement change even in the face of adversity.
• Strong relationship building and networking skills with the ability to build relationships at all levels.
• Strong written and oral communications skills.

Essential

• Practical experience
• In‑depth understanding of conflicts, financial crime and compliance issues.
• Experience of team management including managing team workload; training and supervising junior colleagues; and proactively managing performance.
• Experience in a legal or professional services environment.

Desirable

• Regulatory compliance experience; risk management experience.
• Education / Qualification: Graduate or relevant experience.