Conference & Event Services Manager

Fairmont Singapore & Swissôtel The Stamford; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A prestigious hotel in Singapore is seeking a Conference Services Manager to oversee events from booking to completion, ensuring an excellent guest experience. The ideal candidate has 1-3 years of relevant experience and a Hospitality Management Diploma. Familiarity with event planning tools is advantageous. This role promises engaging challenges and opportunities for career growth.

Qualifications

• Minimum of 1 - 3 years experience in hotel catering and conference industry.
• Ability to handle customer inquiries effectively.
• Experience in logistics management for events.

Responsibilities

• Organize and supervise weddings/events from booking to guest departure.
• Coordinate with hotel departments for smooth service delivery.
• Handle documentation and customer communication for events.

Skills

Guest experience management

Event planning

Customer relationship management

Problem-solving skills

Education

Hospitality Management Diploma or equivalent

Tools

Opera Sales & Catering

Microsoft Office

Social Tables

Job description

Hotel Overview

Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.

About Our Company

At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.

Conference Services Manager

Summary of Responsibilities:

• Responsible for organization and supervision of assigned weddings/ events from date of booking to departure of the last guests, including wedding requirements, guestrooms requirements, guestrooms pick up and F&B related issues
• Lead a Heartist approach to guest experience / service with Sales & Banquet Team
• Establish rapport and maintain contact with clients to encourage repeat business
• Conduct wedding finalizations to ensure key departments are aware of the relevant details pertaining to the group upon their near arrival
• Attend daily meetings to review all event contracts to ensure last minute changes are communicated to Banquets, Kitchen and Stewarding
• Finalize logistic requirements of confirmed weddings, maximizing revenue through up selling and ensure all information are shared effectively (Group Specs, BEO, VIP Memo)
• Coordinate and follow up with the hotel operating departments to ensure smooth delivery of hotel’s promised services
• Support Conference & Event Services team on wedding couple’s requests and ensure that all wedding logistics arrangements are managed
• Support social events planning whenever required
• Handle all documentation to be sent to clients (e.g. Event Orders and Permit forms)
• Handle all incoming telephone enquires effectively
• Handle on pre-wedding/ event discussion to delivering actual event arrangements
• To perform adhoc duties on behalf team

Qualifications

• Candidate must possess at least a Hospitality Management Diploma or equivalent
• A minimum of 1 - 3 years’ experience in the hotel catering and conference industry
• Working knowledge of Opera Sales & Catering, Microsoft Office, Social Tables is a plus

Our Commitment to Diversity & Inclusion

We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.