Concrete Orders & Customer Success Specialist

YTL CONCRETE (S) PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading concrete supplier in Singapore seeks a dedicated professional to manage customer orders, address inquiries, and provide technical support. The ideal candidate will possess excellent communication and problem-solving skills, along with basic knowledge of concrete products. Responsibilities include managing delivery schedules, resolving customer issues, and building positive relationships. This role requires proactivity in customer follow-up and assistance in generating leads. Travel within Singapore, particularly to the west, is necessary for this position.

Qualifications

• Excellent verbal and written communication skills are essential for interacting with customers.
• Ability to identify and resolve customer issues efficiently.
• Strong customer service orientation is crucial for building positive relationships with customers.
• Familiarity with concrete types, specifications, and applications is beneficial.

Responsibilities

• Handling concrete orders, coordinating with customers on delivery schedules, and ensuring timely fulfillment of orders.
• Addressing customer inquiries about concrete products, specifications, and delivery schedules.
• Identifying potential customers in the construction and renovation industries.
• Providing technical advice, recommendations, and solutions related to concrete products.
• Addressing customer concerns and complaints related to concrete orders and deliveries.
• Building and maintaining positive relationships with customers.
• Assisting sales managers and teams in achieving sales targets.
• Performing marketing/cold-calls to generate leads.
• Communicating with customer office and site to discuss delivery requirements.
• Contacting customers with advanced bookings to encourage timely starts.
• Reaching out to customers who have not placed orders for three or more consecutive days.

Skills

Communication Skills

Problem-Solving Skills

Customer Service Skills

Basic Knowledge of Concrete Products

Job description

A leading concrete supplier in Singapore seeks a dedicated professional to manage customer orders, address inquiries, and provide technical support. The ideal candidate will possess excellent communication and problem-solving skills, along with basic knowledge of concrete products. Responsibilities include managing delivery schedules, resolving customer issues, and building positive relationships. This role requires proactivity in customer follow-up and assistance in generating leads. Travel within Singapore, particularly to the west, is necessary for this position.