Concierge (Travel Retail)

Chanel Inc.; Singapore; On-site; SGD 32,000 - 46,000; Full time

Benefits offered by this job

Wellbeing programmes

Learning & development opportunities

Parental leave

Job summary

CHANEL is seeking a Concierge to welcome clients at the CHANEL counter and Beauty Lounge. You will manage client flow, bookings and clienteling while delivering CHANEL storytelling and basic beauty and fragrance consultations.

The role supports commercial performance by guiding clients to the right services and upsell opportunities in a luxury travel environment. You will collaborate with Beauty Advisors, Fragrance Specialists and Lounge Specialists, ensuring an elevated and personalised client

Qualifications

• Experience in luxury retail, beauty, hospitality, aviation, hotels or premium client service.
• Strong clienteling and interpersonal skills.
• Professional fluency in English.
• Confidence in CHANEL storytelling and basic beauty/fragrance consultation.
• Highly organised and proactive in a high-traffic environment.

Responsibilities

• Deliver a warm, elegant and personalised welcome to every client and guide to the right consultant.
• Manage walk-ins, appointments, waiting times and client flow across counter and lounge.
• Build relationships through discovery, storytelling and timely follow-up.
• Perform trained beauty/fragrance services and introduce paid express services when relevant.
• Maintain immaculate lounge, materials and hygiene standards; support client recruitment and conversion.

Skills

Clienteling

Interpersonal skills

English fluency

Storytelling

Beauty consultation

Organisational skills

Job description

About the role

The Concierge is the first point of welcome for clients at the CHANEL counter and Beauty Lounge. The role creates a warm, polished and personalised introduction to CHANEL, ensuring each client is recognised, understood and seamlessly connected to the most relevant consultation, product discovery or service. The Concierge supports the Lounge’s commercial and operational performance by managing client flow, appointments and clienteling activity. Through confident CHANEL storytelling, relevant beauty and fragrance consultation, and the delivery of trained services, the Concierge contributes to a seamless, elevated and personalised CHANEL journey.

What impact you can create at CHANEL

1. Client Welcome & Journey Management

Deliver a warm, elegant and personalised welcome to every client, with particular attention to VIPs, top clients, appointment guests and returning clients. Identify client needs, travel timing and service preferences promptly, and guide each client to the most relevant Beauty Advisor, Fragrance Specialist, Lounge Specialist, consultation or service. Manage walk-ins, appointments, waiting times and client flow across the counter and Beauty Lounge to ensure an efficient and seamless experience during peak travel periods. Coordinate smooth handovers between team members, clearly communicating relevant client preferences, needs, service bookings and time constraints. Support VIP and appointment hosting by preparing relevant client details, maintaining discreet hospitality and ensuring a thoughtful welcome, farewell and follow-up.

2. Clienteling, Storytelling & Consultation

Build meaningful client relationships through thoughtful discovery, personalised conversation and timely follow-up. Bring the CHANEL universe to life through confident storytelling on the House, its beauty and fragrance creations, iconic products, inspirations, gifting and available services. Conduct basic beauty and fragrance discovery consultations in accordance with training, providing relevant product, gifting and service recommendations. Capture and update relevant client information and preferences in accordance with clienteling guidelines. Support personalised client outreach, appointment invitations, event invitations and follow-up communications, as directed by the Counter Manager or Assistant Counter Manager.

3. Services & Commercial Contribution

Perform trained complimentary beauty and fragrance services in accordance with role scope, service protocols and hygiene standards. Introduce paid express facials and Beauty Lounge services where relevant, articulating the client benefit and arranging a smooth handover to the Lounge Specialist. Contribute to Lounge KPIs, including, client recruitment, retention, appointment booking and service conversion. Support Beauty Lounge occupancy by proactively identifying suitable clients, encouraging bookings and walk-in services, and helping to fill available service slots. Identify cross-category, gifting and travel-retail opportunities through relevant, personalised recommendations.

4. Operational Excellence & Standards

Maintain an immaculate welcome area, Beauty Lounge environment, service materials and client refreshment standards throughout the day. Ensure appointment schedules, client waiting lists and service communications are accurate and up to date. Monitor client flow and promptly communicate client or operational needs to the Assistant Counter Manager or Counter Manager. Support the preparation and replenishment of service materials, testers and point-of-sale materials, in line with operational and hygiene requirements. Uphold CHANEL standards for grooming, presentation, confidentiality, safety, airport requirements and client hospitality.

5. Team Collaboration

Work closely with Lounge Specialists, Beauty Advisors, Fragrance Specialists and management to ensure every client is attended to and no opportunity is missed. Share client feedback, preferences and market observations with the team to improve service, clienteling and commercial performance. Support product launches, animations, events and key client moments, as required.

You are energized by

Creating a warm, polished and discreet welcome that makes every client feel recognised and valued. Building relationships through relevant CHANEL storytelling, discovery, consultation and follow-up. Identifying opportunities for product discovery, gifting, services, appointments and client recruitment. Managing appointments, flow and handovers to ensure an effortless end-to-end client experience. Maintaining readiness, accuracy, presentation and hygiene standards in a fast-paced environment. Working seamlessly across the counter and Beauty Lounge to achieve shared client and business goals.

What you will bring

Experience in luxury retail, beauty, hospitality, aviation, hotels or premium client service. Strong clienteling and interpersonal skills, with the confidence to host discerning and international clients. Confidence in CHANEL storytelling, basic beauty and fragrance consultation, and performing trained service rituals. Highly organised, proactive and able to remain calm and gracious in a high-traffic environment. Professional fluency in English. Flexibility to work shifts, weekends, public holidays and peak travel periods, in accordance with airport trading hours.

What CHANEL can offer you

Opportunity to work with one of the most well-known luxury global brands with a wealth of heritage. You will be empowered to take ownership of your impact within the brand.

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.

Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations. At present, Chanel employs more than 32,000 people worldwide. As an independent company, its core values are grounded in: Exceptional creation and client experience Nurturing human potential Having a positive impact – on people, the environment and communities around the world.

As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation.

Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities.

It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations.

This means everyone can grow, continue to be inspired and feel included, now and in the future.

The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people.

Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.