Concierge Officer

Paris Baguette Singapore; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading hospitality firm is seeking a Full-time Concierge Officer in Kallang, Singapore. The successful applicant will oversee the Concierge Counter operations, manage customer inquiries, and provide assistance with marketing activities. Ideal candidates should have 1-2 years of customer service experience, particularly in the hotel or airline sector, and be proficient with Microsoft Excel. Applicants must be willing to work rotating shifts, including weekends and public holidays.

Qualifications

• 1 to 2 years of relevant experience in customer service, preferably in hotel/airline.
• Proficient in MS Office suite, especially Microsoft Excel.
• First aid and AED training is an advantage.

Responsibilities

• Oversee the day-to-day operations of the Concierge Counter.
• Attend to customer enquiries and feedback.
• Manage gift voucher sales and reimbursements.
• Provide administrative and logistical support.
• Be a mall ambassador by providing exemplary customer service.

Skills

Customer service skills

Problem solving skills

Negotiation skills

Ability to work independently

Multi-tasking abilities

Tools

Microsoft Excel

Microsoft Excel

Job description

City Developments Limited is hiring a Full time Concierge Officer role in Kallang, Singapore. Apply now to be part of our team.

Requirements for this role

• Looking for candidates available to work:
  • Mon morning
  • Mon afternoon
  • Mon evening
  • Tue morning
  • Tue afternoon
  • Tue evening
  • Wed morning
  • Wed afternoon
  • Wed evening
  • Thu morning
  • Thu afternoon
  • Thu evening
  • Fri morning
  • Fri afternoon
  • Fri evening
  • Sat morning
  • Sat afternoon
  • Sat evening
  • Sun morning
  • Sun afternoon
  • Sun evening
• 1 year of relevant work experience required for this role
• Expected salary: $2,500 - $3,000 per month

Senior Customer Service Assistant, Retail (Palais Renaissance)

Responsibilities

• Oversee the day-to-day operations of Concierge Counter
• Attend to customer enquiries & feedback
• Manage gift voucher sale and reimbursement
• Support the mall's marketing activities and perform general admin duties
• Provide administrative and logistical support to Marcom such as (i) Manage and administer lucky draws, gift redemption for promotional campaigns (ii) Monitor inventory and logistics of premiums and equipment
• Be mall ambassadors by providing exemplary customer service
• All other matters relating to Customer Service and Concierge Counter
• Undertake ad hoc projects and responsibilities that may be assigned from time to time

Requirements

• At least 1 to 2 years relevant experience in customer service, preferably from hotel and/or airline industry
• Proficient in MS Office suite, especially Microsoft Excel
• Pleasant disposition with outstanding communication, problem solving and negotiation skills
• Ability to multi task with high level of initiatives
• Team player with ability to work independently
• Strong service orientation and possess inclination and ability to handle children, elderly and people with special needs
• Able to work rotating shifts, on weekends and public holidays. (5 day work week) AM shift - 9.30am to 7pm; PM shift - 12.45pm to 10.15pm
• First aid and AED training an added advantage