Concierge Assistant (Automotive)

BYD BY 1826 (SUNTEC) PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading automotive showroom in Singapore is seeking a dedicated Customer Experience & Front Desk professional. In this role, you will welcome customers, manage calls and inquiries, and ensure excellent customer support before and after sales. Ideal candidates have a diploma, experience in customer service, and strong communication skills. You will also assist with administrative duties and trade-in evaluations. A valid driving license is preferred. Apply now for a chance to join a dynamic team.

Qualifications

• Diploma or equivalent; background in hospitality or customer service preferred.
• Experience in customer service or automotive showroom roles is a plus.
• Strong interpersonal skills and a service-oriented mindset.

Responsibilities

• Welcome walk-in customers and manage inbound queries.
• Assist customers with product information and appointment scheduling.
• Process trade-in quotes and update customers on status.
• Provide administrative support to the showroom team.

Skills

Customer service skills

Interpersonal communication

Multitasking

CRM system proficiency

Education

Diploma or equivalent

Tools

CRM systems

Basic office software

Job description

Key Responsibilities

Customer Experience & Front Desk

• Act as the dedicated receptionist, welcoming walk‑in customers and managing inbound calls, emails, and digital enquiries.
• Collect, qualify, and record sales leads accurately in the CRM system.
• Provide professional, timely responses to customer queries pre‑ and post‑sale.
• Ensure a smooth handover of customers to Sales Consultants when required.

Customer Support (Pre- & Post‑Sales)

• Assist customers with product information, appointment scheduling, and follow‑up communications.
• Support post‑sales customer queries, including documentation, delivery coordination, and general aftersales support.
• Maintain consistent communication to enhance customer satisfaction and retention.

Trade‑In & Valuation Support

• Receive and process trade‑in quote requests from customers.
• Gather required vehicle details and liaise with internal teams or external partners for evaluation.
• Update customers on trade‑in status and manage related documentation.

Personal Assistant & Administrative Support

• Provide personal assistant and administrative support to the showroom team or management as required.
• Manage calendars, appointments, and internal coordination.
• Assist with documentation, filing, reporting, and ad‑hoc administrative tasks.

Requirements & Qualifications

• Diploma or equivalent; hospitality, customer service, or automotive‑related background is an advantage.
• Prior experience in customer service, concierge, receptionist, or automotive showroom roles preferred.
• Strong interpersonal and communication skills with a service‑oriented mindset.
• Well‑groomed, professional, and confident in dealing with customers.
• Organised, detail‑oriented, and able to multitask in a fast‑paced environment.
• Comfortable using CRM systems, basic office software, and digital communication tools.
• Valid driving licence preferred (or required, if test drive valet duties apply).