Concierge

ORCHARD TURN DEVELOPMENTS PTE. LTD.; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A shopping mall management company in Singapore is looking for customer service ambassadors to provide exemplary service across various touchpoints. Candidates should have at least 1 year of experience, preferably in retail or hospitality. Fluency in English is essential, and a pleasant personality is required. Candidates must be willing to work on weekends and shifts.

Qualifications

• Minimum 1 year of working experience.
• Relevant experience in a retail or hospitality environment is an advantage.
• Pleasant personality with a genuine aptitude for service-related work.

Responsibilities

• Provide exemplary customer service at various service touchpoints.
• Attend to shoppers' queries with in-depth mall and promotional knowledge.
• Manage verbal and written enquiries received from customers.

Skills

Customer service skills

Fluent in English

Ability to work on weekends and shifts

Job description

Responsibility

• Be mall ambassadors by providing exemplary customer service at all service touchpoints such as Concierge counters, ION Suite, Call Centre/Customer Care etc.
• Attend to shoppers/tenants' queries with in-depth mall and promotional knowledge, including ION Orchard’s customer loyalty program
• Administration of partner promotions and reward redemption both at Concierge counters and in-store, for ION Orchard’s customer loyalty program
• Ensure all enquiries and/or feedback/complaints are addressed with the shoppers/tenants within stipulated guidelines and service levels
• Responsible for managing all verbal and/or written enquiries received from all shoppers/tenants facing touchpoints when assigned with Call Centre and/or Customer Care deployment(s)
• Responsible for general administration duties such as inventory management, reporting etc.
• Undertake ad-hoc projects and responsibilities that may be assigned from time to time

Qualifications/Requirements

• Minimum 1 year of working experience
• Relevant experience in a retail or hospitality environment will be an added advantage
• Ability to converse fluently in English. Other language skills will be a plus factor
• Pleasant personality with genuine aptitude for service-related work
• Willing to work on weekends, public holidays and shifts