Concierge

GUOCOLAND PROPERTY MANAGEMENT PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading property management company in Singapore is seeking a Customer Service Executive to welcome customers, manage feedback, and assist with event setups. The ideal candidate should have a minimum of 3 years' experience in customer service within related industries and possess strong communication skills. Responsibilities include greeting visitors, managing inquiries, and supporting promotional activities in the retail mall. Competitive remuneration and a supportive work environment are provided.

Qualifications

• Minimum O-level with credits in English.
• Minimum 3 years of customer service experience in relevant industries.
• Good communication and interpersonal skills.

Responsibilities

• Welcome and greet customers and members professionally.
• Assist tenants with meeting room setups.
• Manage the Visitors’ Management System at the Network Hub.

Skills

Customer service

Interpersonal skills

Communication skills

Education

O-level with credits in English

Job description

Job Description

• Welcome and greet customers and members in a professional manner in accordance to the stipulated SOP;
• Be familiar and well-versed with the floor plans, facilities, services and nearby amenities to guide and direct customers;
• Assist tenants and members on set up of the meeting room and basic troubleshooting;
• Manage the Visitors’ Management System at the Network Hub, handle queries and feedback from the public in a professional and timely manner;
• Promptly attend to members’ and guests’ enquiries or feedback;
• Provide immediate service recoveries for lapses in services;
• Assist in promotional activities at the retail mall e.g. carpark redemptions, gift redemptions, vouchers redemption & purchase, etc;
• Support the admin & operations of the NWH pantry, stock take, oversee maintenance, cleaning of NWH;
• Any other duties assigned

Requirements

• Minimum O-level with credits in English
• Minimum 3 years of customer service experience in the hotel, airline, tourism, real estate or related industries
• Good communication and interpersonal skills