Computer Technician

PROTECH ALLIANCE LLP; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A retail technology firm in Singapore is looking for a customer-focused individual to join their team. The role includes attending to customer inquiries about computer components and ensuring excellent customer service. Successful candidates will possess strong communication and interpersonal skills, and experience in customer relationship management is preferred. This full-time position also offers a basic salary plus high commission and performance bonuses, along with medical benefits and discounts.

Benefits

Basic Salary + High Commission + Variable Performance Bonus

Medical Benefits

Insurance Coverage

Staff Purchase Discounts

Qualifications

• Good communication and interpersonal skills are essential.
• Ability to maintain and create new customer profiles.
• Must ensure excellent customer service.

Responsibilities

• Attend to customer requests and inquiries about computer components.
• Recommend ideal computer components to customers.
• Maintain good relationships with customers to build loyalty.
• Assist in retail operations like stock taking.
• May participate in trade fairs and related events.

Skills

Good communication skills

Interpersonal skills

Team player

Customer relationship management

Inventory management

Product knowledge

Job description

Job Highlight

• Basic Salary + High Commission + Variable Performance Bonus (earn up to $4000)
• 5 days/6 days work week
• Medical Benefits, Insurance Coverage
• Staff Purchase Discounts

Responsibilities

• Attend to customer request and enquiries on Computer Components / Repair Service / PC Customisation
• Recommend the ideal Computer Components to customer according to their individual preference through knowledge sharing
• Maintain good relationship with customers to build customer loyalty
• Basic housekeeping of work area
• Assist in retail operations, e.g. stock take
• May be required to be involved in Trade Fair and related events

Knowledge & Skills

• Possess good communication & interpersonal skills and is a team player
• Presentable disposition & well-groomed
• Retail sales target achievement
• Customer relationship management – maintain and create new customer profile
• Ensure inventory management for individual counter
• Ensure excellent customer service is given to the customers (e.g. product knowledge)