Computer Operator, Group Infrastructure & Platform Services

UNITED OVERSEAS BANK LIMITED; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading financial institution in Singapore is seeking a computer operator to manage day-to-day operations. The role involves monitoring systems, managing incidents, and ensuring smooth operations across various platforms. Candidates should have at least 5 years of relevant experience and a degree in IT or Computer Science, alongside proficiency in MS Office and strong communication skills. This is a shift-based role requiring commitment to 24 x 7 schedules.

Qualifications

• At least 5 years of working experience in relevant work area.
• Experience operating on AS400, Mainframe, Open system platforms.
• Proficient in English communication.

Responsibilities

• Monitor software and hardware and react to exceptions.
• Manage IT-related incidents reported by UOB staff.
• Perform first-level system and batch problem determination.

Skills

Monitoring software and hardware

Incident management

Communication skills

Ability to work under pressure

Education

Minimum Degree in IT or Computer Science

Tools

MS Office Suite

AS400

Mainframe

UNIX

Windows

Job description

Job Responsibilities:

You will join a team of computer operators, performing 24 x 7 shift duty on rotation, responsible for running day-to-day computer operations and performing helpdesk functions in our Data Centre which runs multi-platform systems on Mainframe, AS/400, UNIX, WinNT, etc, running Production and Development environments. Your responsibilities include:

• Monitor various monitoring facilities for software and hardware including operating systems, application systems, ATM and network equipment, and react to exceptions in accordance to Standard Operating Procedures
• Monitor application job flow which are scheduled by job scheduling software, and react to exceptions in accordance to Standard Operating Procedures
• Perform reports printing and distribution
• Manage IT-related incidents and problems reported via phone call or e‑mail from UOB staff
• Maintain Incident Logs for incidents and problems for all software, hardware and applications being monitoring
• Perform job submission, backup, recovery and restart in accordance to SOP or approved ad‑hoc requests
• Perform first-level system and batch problem determination and resolution only, and escalation to second and third levels in accordance to Standard Operating Procedures

Job Requirements:

• Minimum Degree in IT or Computer Science from a recognized polytechnic/institution with at least 5 years of working experience in relevant work area
• Experience in operating for AS400, Mainframe, Open system (Unix and Windows) platform
• Proficient in using MS Office Suite of products
• Good communication and interpersonal skills and proficient in English Language
• Proven ability to work independently and under pressure
• Ability to commit to 24 x 7 shift duty (3 shift rotations)