Complex Claims Examiner A&H

AIG Insurance; Singapore; On-site; SGD 65,000 - 85,000; Full time

Job summary

An insurance firm in Singapore seeks a Complex Claims Adjuster A&H to manage intricate claims, ensuring quality service and effective communication with stakeholders. The ideal candidate will have proven A&H claims adjudication experience and strong technical knowledge. This full-time position offers growth opportunities within a supportive team environment focused on continuous improvement and inclusion.

Benefits

Comprehensive benefits package

Professional development opportunities

Qualifications

• Proven experience in adjudicating A&H claims.
• Intermediate specialist knowledge in A&H technical claims topics.
• Good communication skills both written & verbal.

Responsibilities

• Manage claims handling enquiry and provide customer service.
• Ensure effective vendor and litigation management.
• Communicate effectively with internal and external stakeholders.

Skills

Auditing

GAAP

Military Experience

Conflict Management

Good communication skills

Education

BCP PGI and HI

Job description

At AIG we are reimagining the way we help customers to manage risk. Join us as a Complex Claims Adjuster A&H to play your part in that transformation. Its an opportunity to grow your skills and experience as a valued member of the team.

Functional Responsibilities

• Managing key claims handling enquiry; coverage determination quantum analysis and legal liability assessment where appropriate within authority limits and providing a consistently strong standard of customer service.
• Ensuring effective vendor and litigation management on Complex claims within a personal allocation
• Broader internal / external stakeholder communication where required
• Strive for continuous improvement on claim file handling with feedback and support through the Quality Assurance Review processes
• Contribute to maintenance of best practice procedures for A&H intermediate to high value Complex claims consistent with global best practice
• Demonstrate a high standard of technical claims competence. Demonstrate a strong standard of competence in handling intermediate to advanced complex claims in A&H.
• Manage Third Party Administrators to ensure that they adhere to the claims handling guidelines and meet the agreed deliverables. This would include conducting audits and checks. Provide technical advice to Shared Services.
• Any other projects / tasks which may be assigned to you from time to time.

Accountabilities

• Timely accurate and customer focused claim resolution minimizing indemnity exposure and mitigating vendor and legal expense
• Effective communication of key advanced Complex claims and A&H portfolio messages to internal stakeholders.
• Financial control through consistent reserve and other financial transaction discipline
• Accurate and consistent policy interpretation

What youll need to succeed

• Proven experience in adjudicating A&H claims and fronting mediation in FIDREC / Singapore Mediation Centre.
• Holds BCP PGI and HI
• Intermediate specialist knowledge in A&H technical claims topics
• Policy language skills enabling accurate and consistent policy wording interpretation
• A basic knowledge of legal / regulatory and litigation / procedural requirements for their line of business
• Experience in effectively following up on recommendations from technical claims audits and continuous claim handling improvement
• Good communication skills both written & verbal
• Time management ability to manage & prioritize workload and diary management
• Ability to contribute effectively within a team environment.
• Ability to work with claims stakeholders to effectively direct claims strategy.

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Enjoy benefits that take care of what matters

At AIG our people are our greatest asset. We know how important it is to protect and invest in whats most important to you. That is why we created our Total Rewards Program a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health wellbeing and financial securityas well as your professional developmentto bring peace of mind to you and your family.

Welcome to a culture of inclusion

Were committed to creating a culture that truly respects and celebrates each others talents backgrounds cultures opinions and goals. We foster a culture of inclusion and belonging through learning cultural awareness activities and Employee Resource Groups (ERGs). With global chapters ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIGs greatest assets and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race color religion age gender gender expression national origin veteran status disability or any other legally protected categories.

AIG is committed to working with and providing reasonable to job applicants and employees with disabilities. If you believe you need a reasonable accommodation please send an email to .

Functional Area : CL - Claims

Key Skills

• Auditing
• GAAP
• Military Experience
• Phlebotomy
• Conflict Management
• Vital Signs Experience
• Computer Forensics
• Research Experience
• Securities Law
• Operating Systems
• PTSD Care
• RMF

Employment Type : Full-Time

Experience : years

Vacancy : 1