Community Outreach

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Part time

Job summary

A recruiting firm in Singapore seeks a temporary staff member to assist with survey data collection. Key responsibilities include entries of collected data, conducting field visits, updating progress, and preparing reports. The ideal candidate should possess a diploma in Business or Marketing and have 1-2 years of customer service experience. Strong communication skills and attention to detail are essential. The position may require weekend work, with a contract duration of 6 months.

Qualifications

• At least 1-2 years in a customer-facing role.
• Availability to work on weekends as needed.
• Ability to work independently.

Responsibilities

• Assist respondents in completing surveys online or manually.
• Accurately enter collected data into the system.
• Conduct field visits for unreachable respondents.
• Update call outcomes and survey progress daily.
• Collaborate with team members for survey completion.
• Handle respondent objections professionally.
• Prepare daily reports on survey completion.
• Review and clean survey data flagged for errors.
• Maintain detailed case notes for follow-ups.
• Adhere to Standard Operating Procedures.
• Meet established Key Performance Indicators.

Skills

Strong communication

Interpersonal skills

Time management

Attention to detail

Education

Minimum Diploma qualification in Business, Marketing, or related field

Tools

MS Office (Excel, Word)

Basic data entry tools

Job description

Work Arrangement

Location: Novena
Employment Type: 6 months contract
Salary range: $3,000 - $3,300

Key Responsibilities

• Assist respondents in completing surveys online or through manual collection methods.
• Accurately enter collected data into the system and ensure data integrity.
• Conduct field visits for respondents who cannot be reached via phone.
• Update call outcomes and survey progress daily using assigned tools (e.g., Excel).
• Collaborate with team members to achieve survey completion targets.
• Handle respondent objections professionally and encourage participation.
• Prepare accurate daily reports on productivity and survey completion.
• Review and correct ("clean") survey data flagged for errors or ambiguities.
• Maintain detailed case notes for each respondent to support follow-up actions.
• Adhere to Standard Operating Procedures (SOP) and provide valid reasons for any deviations.
• Meet established Key Performance Indicators (KPIs).
• Perform other ad-hoc duties as assigned.

Job Requirements

• Minimum Diploma qualification in Business, Marketing, or related field.
• Customer Service Experience: At least 1–2 years in a customer-facing role.
• Strong communication and interpersonal skills.
• Ability to work independently and manage time effectively.
• Proficiency in MS Office (Excel, Word) and basic data entry tools.
• Availability to work on weekends as required by project schedules.
• High attention to detail and ability to maintain confidentiality.