Commercial Operations Specialist - APAC

Sioen Industries NV; Singapore; On-site; SGD 40,000 - 55,000; Full time

Job summary

A global industrial firm is seeking a dedicated Sales Support professional in Singapore. This role involves managing customer inquiries, ensuring efficient order delivery, and supporting the regional Business Development Team. Candidates should have 3+ years of sales experience, be fluent in Mandarin and English, and possess strong organizational skills. This position offers an attractive salary package and opportunities for professional training within an international context.

Benefits

Attractive salary package

International training opportunities

Qualifications

• 3+ years of experience in a sales assistant, business development or sales role.
• Curious and enjoys learning about technical products.
• Flexible with a positive growth mindset.

Responsibilities

• Support customers with inquiries and complaints.
• Ensure smooth delivery of orders and follow up on payments.
• Manage stock levels and optimize logistical flow.

Skills

Sales support

Customer communication

Organizational skills

Team player

Mandarin proficiency

English proficiency

IT skills

Tools

Microsoft Office Suite

Job description

What you do

Further expansion of our Asia Strategy

As the Asian region continues to expand and various sectors flourish, our objective is to harness this growth and potential for Sioen. We aim to achieve this by focusing on specific countries, developing product offerings that cater to market demands, and cultivating strong strategic relationships. Today we’ve set in motion the buildup of this market by setting up a logistic hub in Singapore and building the first relationships with customers. We currently already have customers for certain product ranges across 10 countries in Asia, but together, much more is possible.

• Being responsible for the stellar support of our customers in the region. I.e. :
• Handling customer and prospect inquiries
• Handling customer complaints
• Making up and sharing quotations and business proposals
• Following up and ensuring smooth delivery of orders
• Following up payments by customers
• Requesting samples and marketing material on behalf of customers
• Helping with the development of forecasts
• Maintaining well organized customer files.
• Enabling the regional Business Development Team through :
• Extensive internal support
• Coordinating communications between the regional team and the different divisions in Europe.
• Helping with the execution of sales and marketing initiatives
• Sales support at fairs in the region
• Weekly reporting on key customer developments.
• Managing our warehouse in Singapore in excellent fashion i.e. :
• Ensuring short lead times by optimizing and managing the general logistical flow
• Coordinating communication with all the different stakeholders involved in the delivery and replenishment process
• Managing stock levels and replenishment in an intelligent and timely manner
• Ensuring the quality and good handling of all the items on stock.

Who you are

You have 3+ years of experience in a sales assistant, business development or sales role.

• You are very well organized and work in an extremely structured manner.
• You enjoy autonomy and take ownership of your responsibilities – You get the job done!
• You are curious and enjoy learning about highly technical products and their possible applications.
• You are a great communicator with the ability to clearly communicate feedback.
• You enjoy and utilize getting feedback from your colleagues.
• You excel as a team player and showcase exceptional interpersonal skills.
• You are highly punctual and disciplined in following up on prospects and customers.
• You are flexible, have a good work ethic and a positive growth mindset.
• You are proficient in Mandarin and English.
• You are proficient with business software and possess basic IT skills e.g. Microsoft Office Suite.
• Experience in managing logistics is a plus!

What to expect from us

• A full-time position in a financially stable, growing family business with international reach.
• An attractive salary package

Onboarding Procedure :

• 3 weeks of training at our HQ in Belgium and factory in France to get to know the people, products and systems.
• 1 week of training at our warehouse to ensure a good understanding of the logistical processes.
• In person meetings with key customers in the region to understand the existing relationships and business.