Commercial Excellence Manager

Novartis; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A global pharmaceutical company in Singapore is seeking a Sales Force Effectiveness business partner to manage a team and drive sales performance through effective systems and analytics. The ideal candidate has proven experience in the pharmaceutical industry, strong analytical skills, and proficiency in Salesforce and data tools. This full-time position offers comprehensive benefits and a collaborative work environment.

Benefits

Comprehensive benefits

Inclusive work environment

Opportunities for personal and professional growth

Qualifications

• Proven sales experience in the pharmaceutical industry.
• Skilled in Salesforce and market data analysis (especially IQVIA).
• Strong analytical skills translating data into actionable insights.

Responsibilities

• Manage the Sales Force Effectiveness team.
• Setup infrastructure in alignment with the Regional Commercial Excellence team.
• Implement sales effectiveness systems and tools.

Skills

Sales Experience in the pharmaceutical industry

Salesforce

Market data analysis

Analytical Skills

Excel and BI platforms

Adaptability and Creativity

Job description

Summary

Act as a Sales Force Effectiveness business partner to the sales leaders by designing & implementing Sales Force Effectiveness deliverables including measuring product access and sales performance, segmentation & Targeting, account planning, incentive calculation, CRM system management & creating insights through market analytics. Contribute to the definition of a roadmap on how to excel through sales effectiveness and efficiency in the future. Track all relevant KPIs and sales performance in a standardized manner and be able to comply with future requirements of the market.

About the Role

Major accountabilities:

• Manage the Sales Force Effectiveness team or lead a key process/service within the team
• Setup infrastructure and systems in close alignment with Regional Commercial Excellence team (CRM, Analytics, Dashboards, Insights, etc.) and ensure high data quality and utilization
• Implement standardized Sales Force Effectiveness systems, tools, analytics, performance dashboards and quantitative and qualitative KPIs
• Manage Field Force productivity and improve quality and transparency of resource allocation decision making by targeting and segmentation, territory design/ alignment, Field Force capacity planning, product allocation, call plan design and monitoring, account planning and customer acquisition strategies and action plans, performance measurement, monitoring and Field Force ROI analysis
• Maintenance of CRM system including data extraction and monitoring KAM standards
• Drive the systematic generation of insights and generating recommendations for the business
• Ensuring the compilation and monthly analysis of market data -Creation of ad hoc market, product and business analysis based on internal and external data
• Create presentations for the sales leadership team
• Develop, upgrade and monitor Field Force incentive systems
• Align strategic company and Business Unit objectives with sales and promotion plans and incentive schemes
• Support projects for the business unit that involve resource allocation (e.g. launch planning)
• Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt -Distribution of marketing samples (where applicable)

Essential Requirements:

• Proven Sales Experience in the pharmaceutical industry
• Skilled in Salesforce and market data analysis (especially IQVIA)
• Strong Analytical Skills: Ability to translate data into actionable business insights
• Proficiency in Dashboards & Tools: Excel, BI platforms, and similar analytics tools
• Adaptability & Creativity in leveraging data for evolving business needs

You’ll receive: You can find everything you need to know about our benefits and rewards in the Novartis Life Handbook. https://www.novartis.com/careers/benefits-rewards

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture

Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network

Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards

DivisionInternationalBusiness Unit Strategic Planning & BD&L Location Singapore SiteMapletree Business City (MBC) Company / Legal Entity SG04 (FCRS = SG004) Novartis Singapore Pte Ltd Functional Area Sales Job Type Full time Employment Type Regular Shift Work No

Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.