Collections Manager

Toyota Financial Services Singapore Pte. Ltd.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading financial services provider in Singapore is seeking a Collections Manager to oversee collection strategies, lead teams, and analyze portfolio performance. The role requires a minimum of 8–10 years of experience in collections within the financial sector. You will drive process improvements, collaborate with various stakeholders, and prepare management reports. Strong leadership and communication skills are essential. This position offers an opportunity to make a significant impact on recovery rates and customer outcomes.

Qualifications

• 8–10+ years of experience in collections within a financial institution or banking environment.
• Proven experience managing collections teams and/or third-party agencies.
• Strong communication and interpersonal skills across all organizational levels.

Responsibilities

• Manage collection strategies and monitor portfolio performance.
• Lead and coach team members to achieve performance targets.
• Collaborate with internal and external stakeholders to improve recovery rates.
• Analyze collection data and prepare performance reports.

Skills

Leadership

Communication

Data Analysis

Stakeholder Management

Process Improvement

Education

Bachelor’s degree in a related field

Tools

Microsoft Excel

Microsoft PowerPoint

Job description

This role involves managing collection strategies, leading teams, monitoring portfolio performance, and collaborating with internal and external stakeholders to improve recovery rates and customer outcomes.

Collections Strategy & Operations

• Develop, implement, and continuously refine collections strategies across early, mid, and late-stage delinquency buckets.
• Monitor portfolio performance metrics such as delinquency rates, recovery rates, and write-offs.
• Drive process improvements to enhance efficiency, productivity, and customer experience.

Team Management & Leadership

• Lead and coach team members to achieve performance targets.
• Set clear KPIs and conduct regular performance reviews, training, and skill development programs.
• Foster a performance-driven, ethical, and customer-centric culture within the collections function.

Stakeholder Collaboration

• Work closely with Credit Risk, Customer Service, Finance, and Sales teams to align on risk appetite and recovery goals.
• Manage relationships with external collection agencies, repossession agents and legal partners.
• Provide regular reporting and insights to senior management on portfolio health and collection effectiveness.

Data & Reporting

• Analyze collection data to identify trends, root causes of delinquency, and countermeasures.
• Prepare dashboards, MIS reports, and management presentations on collections performance.
• Leverage analytics, automation, and digital tools to improve recovery outcomes.
• Any other adhoc tasks assigned by Head of Finance and Accounting.

Job Requirements

• Bachelor’s degree in a related field.
• Minimum 8–10+ years of experience in collections within a financial institution or banking environment, preferably in lending.
• Proven experience managing collections teams and/or third-party agencies.
• Demonstrated ability to lead change and improve operational performance.
• Proactive,hands-onand capable of working independently as well as in a team.
• Strong communicationand interpersonal skills across all organizational levels.
• Basicproficiencyin Microsoft Office applications, particularly Excel and PowerPoint.