Collection Agent

K INFINITY MANAGEMENT PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading financial services company in Singapore is seeking collection agents to assist customers in resolving outstanding account matters. The role involves reaching out to customers, negotiating payment plans, and ensuring compliance with regulatory standards. Ideal candidates should have customer service experience, be bilingual in English and Mandarin, and possess strong communication and problem-solving skills. This position offers the opportunity to work independently and as part of a team.

Qualifications

• Prior customer service experience, preferably in collections or call centre.
• Bilingual communication skills in English and Mandarin.
• Proficient in using computer systems and basic office software.

Responsibilities

• Engage with customers to collect payments on overdue accounts.
• Review account details and offer appropriate solutions.
• Negotiate mutually beneficial payment plans or settlements.
• Maintain accurate records of communications and arrangements.
• Provide guidance on managing outstanding debts.
• Follow up with customers to ensure payment deadlines are met.
• Ensure compliance with debt collection policies and regulations.

Skills

Customer service experience

Bilingual in English and Mandarin

Strong communication skills

Negotiation skills

Problem-solving abilities

Time management

Teamwork

Job description

Job Description

We are currently looking for collection agents to engage with customer and assist in resolving outstanding account matters. Our goal is to offer solutions that benefit both the customer and the company. Agents will provide guidance, present options, and work with customers to help them get back on track with their financial obligations.

Job Responsibilities

• Reach out to customers via phone, email, or other communication channels to collect payments on overdue accounts.
• Review account details to understand the customer's financial situation and offer appropriate solutions.
• Negotiate payment plans or settlements that are mutually beneficial for both the customer and the company.
• Maintain accurate records of communications, payment arrangements, and resolutions.
• Provide customers with information and guidance on how to manage and resolve their outstanding debts.
• Follow up regularly with customers to ensure payment deadlines are met and accounts remain in good standing.
• Ensure compliance with company policies and legal regulations related to debt collection.
• Any other ad-hoc responsibilities assigned by the Management

Job Requirements

• Prior customer service experience (collections or call centre experience is a plus)
• Bilingual in English and Mandarin to communicate effectively with customers; proficiency in additional dialects is a plus.
• Strong communication and negotiation skills.
• Excellent problem-solving abilities and attention to detail.
• Proficient in time management and goal oriented
• Proficient in using computer systems and basic office software.
• Ability to work independently and as part of a team.
• Knowledge of personal loans and/or financial services is a strong plus