Cluster Manager (Dental Clinic)

Oracare Group; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A healthcare organization in Singapore seeks a Clinic Manager to oversee daily operations, ensure quality patient care, and manage staff. You will implement policies, handle accounting matters, and represent the clinic during the absence of key personnel. The ideal candidate excels in leadership and operational management, creating a high-quality clinical environment.

Responsibilities

• Supervise daily operations of the clinics including policy implementation.
• Oversee, select, train and manage clinic staff performance.
• Ensure high-quality clinical care and resolve patient feedback.
• Assist with accounting tasks and manage clinical operations.

Job description

Responsibilities

• Supervise, direct and coordinate day-to-day operations of the clinics, including ensuring smooth implementation of policies, procedures and systems for all operational areas, developing and achieving clinic goals and objectives (financial, quality, operational), and serving as a liaison between the clinic and external parties (regulators, contractors).
• Oversee Clinic Staff: select, train and supervise all clinic staff; plan and coordinate daily work assignments and operations; deploy manpower across clinics as needed; manage staff performance, including recommending merit increases and disciplinary actions where indicated; serve as link and ensure two-way communication between corporate and clinic teams.
• Ensure delivery of high-quality clinical care and service: manage patients’ feedback and resolve problems; partner with dental professionals to ensure quality patient care and services are provided; ensure care and maintenance of facilities and clinic equipment.
• Others: assist with day-to-day accounting matters including bank deposits, bank reconciliations and the control of all matters pertaining to Accounts Payable and Accounts Receivable; gather and report data for fiscal, statistical and analysis purposes; act as a back-up in submitting Medisave claims; support ICT, stock purchasing for the clinic, and stock checks; ensuring clinic stock and manpower deployment are within budget; assist to cover the clinics when manpower is required; represent as the clinic in-charge in the absence of a clinic IC or representative IC; other tasks as directed by your immediate superior.