Club Operations Assistant (FFR25-1075)

SINGAPORE AREA COORDINATOR; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

A leading hospitality organization in Singapore is seeking a Singapore Area Coordinator to manage daily operations and ensure outstanding customer service. Responsibilities include overseeing cash transactions and resolving issues while complying with club policies. Applicants should have at least one year of relevant experience and a GCE 'O' Level certificate. This role requires flexibility to work various shifts, including holidays and weekends.

Benefits

Accrual of annual/sick leave

Comprehensive employee group insurance

Annual wage supplement equivalent to one month salary

Qualifications

• At least one year of general experience, preferably related to the position.
• Familiarity with club operations policies and SOPs.
• Ability to lead and communicate effectively with customers and coworkers.

Responsibilities

• Ensure customer satisfaction and assist with inquiries.
• Manage cash and credit transactions accurately.
• Oversee daily operations and ensure compliance with club policies.

Skills

Customer service

Cash handling

Communication

Leadership

Education

GCE 'O' Level certificate

Job description

Summary

This position is located in the Club Division, Morale, Welfare, and Recreation Department, Fleet & Family Readiness, Singapore. The incumbent performs a wide variety of work assignments during various shifts to support daily operations and special events or programming to include ship visits.

Duties

• Be thoroughly familiar and comply with the contents of the Manual for Messes Ashore (NAVPERS 1995) and BUPERS Instruction 10150.2C, as well as all club SOPs and instructions.
• Present a neat, well-groomed, professional appearance and maintain proper decorum at all times.
• Works harmoniously with customers, coworkers and members of the MWR Department.
• Ensures activities take place as planned with proper equipment, personnel, food and beverages. Incumbent is required to be familiar with scheduled activities including ship visits.
• Deliver outstanding customer service by assisting customers, addressing inquiries, and resolving their issues. Responsibilities include providing information, processing orders, troubleshooting problems, and ensuring customer satisfaction.
• Circulate among patrons as necessary to assure satisfactory services.
• May serve as a leader in ensuring that work assignments by shift employees are performed.
• Provides necessary assistance and supplies to employees and resolves minor problems and complaints of employees
• Makes recommendations to the Club Manager/Assistant Club Manager regarding the daily operations and work performance of shift employees.
• Must be able to work hours conducive to oversee and perform the requirements of the evening Delivery Food Program. Ensure efficient phone food orders, credit card transactions and food delivery.
• Maintains accurate delivery standards and ensure food quality satisfaction via post-delivery phone call and subsequently log customer feedback for each order.
• Ensures that SAC and DON rules and regulations governing the sale and consumption of alcoholic beverages are strictly enforced.
• Manages and reconciles cash and credit card transactions, ensuring accuracy and preventing discrepancies. Prepare and finalize end-of-day financial reports and ensure all procedures are followed correctly.
• Explains and enforce club policies, procedures and regulations.
• Maintains order in the facility.
• Attempts to resolve unusual situation and contacts the supervisor for assistance when needed or when there is an emergent serious issue.
• Documents routine and significant occurrences.
• Ensure that all facilities are properly secured, safes are locked, and all keys are returned to the lock box or turned in to the security office after closing.
• Performs other related duties as assigned.

Requirements

Conditions of employment

• Must successfully pass and maintain a local background investigation.
• Must be able to work varied work schedules to include holidays, weekends, evenings, and extended hours.
• Must be able to satisfactorily complete the Food Handler’s Course.
• Must have or be able to obtain a Class 3 Driver’s License

Qualifications

• Must have at least one year of general experience, preferably related to the position.
• Shall be thoroughly familiar and comply with applicable club operations policies and Standard Operating Procedures.
• Must be courteous and possess a sharp, people-oriented personality to include tact and diplomacy in dealing and communicating with customers and other fellow-workers and have the ability to lead.
• Possess adequate knowledge of computer software, basic arithmetic, and cash handling procedures to support end of month inventory reporting and cash fund management.
• Must be able to stand and walk for long periods and must be able to workday, evening and weekend shifts, including holidays.

Education

When education is a basic requirement for the position, or when substituting education for experience, applicants MUST submit a copy of GCE 'O' Level certificate and transcripts which include grades earned, completion dates, and quarter, and/or semester hours earned as part of the application package.

Benefits

Successful applicants are eligible to accrue annual/sick leave, be placed in a comprehensive employee group insurance cover and be eligible for a one-month equivalent annual wage supplement.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Required Documents

• Current Resume
• Educational Certificate with transcripts

How to Apply

Submit your all required documents via MCF jobs portal

Your application will be screened for the following minimum qualifications:
1-year of general experience - progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled
OR
GCE 'O' Level (High School) full certificate and/or 2 years of education above High School
Applicants who meet the minimum qualifications will be further evaluated for:
Experience in dealing with customer service operations and cash handling
Knowledge of DOD and Navy club policies, regulations, administrative practices and procedures