Club Manager

HANYANE TRADING PTE. LTD.; Singapore; On-site; SGD 45,000 - 60,000; Full time

Job summary

A local restaurant chain in Singapore is seeking an experienced Restaurant Manager to oversee daily operations and enhance customer satisfaction. The role involves managing staff, controlling operational costs, and ensuring compliance with regulations. Ideal candidates will have proven experience in restaurant management and customer service. Strong leadership and financial management skills are essential. This position offers the opportunity to promote a vibrant dining experience in the community.

Qualifications

• Proven work experience in restaurant management.
• Strong customer service skills with a managerial background.
• Leadership and team management abilities.

Responsibilities

• Coordinate daily Front and Back of House operations.
• Deliver superior service to maximize customer satisfaction.
• Manage costs and improve operational efficiency.

Skills

Proven work experience as a Restaurant Manager

Proven customer service experience as a manager

Strong leadership and motivational skills

Acute financial management skills

Education

Diploma in Business Administration

Hospitality management or culinary schooling

Tools

Club management software

Job description

Responsibilities

• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations

Requirements and skills

• Proven work experience as a Restaurant Manager, Restaurant General Manager, or similar role
• Proven customer service experience as a manager
• Familiarity with club management software
• Strong leadership, motivational and people skills
• Acute financial management skills
• Any diploma in Business Administration; hospitality management or culinary schooling is a plus