Club Manager

Baseline Fitness; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading wellness and fitness club in Singapore is looking for an Executive Club Manager to oversee gym operations, ensuring a positive member experience while maintaining financial success. The ideal candidate will have strong leadership and customer service skills, prior supervisory experience, and the ability to manage a team effectively. Responsibilities include staff recruitment and training, maintaining a positive club image, and ensuring operational efficiency. This full-time position offers various employee benefits, including health insurance and a free membership for the manager and one family member or friend.

Benefits

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and one family member or friend

Health, Dental and Vision Insurance

Critical Illness Insurance

Short‑Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

Health Savings Account (HSA)

Advancement Opportunities

Qualifications

• Prior supervisory experience preferred.
• Must be able to lift up to 50 lbs less than 30% of the time.
• Standing and walking at least 75% of the shift.
• Talking in person or on the phone at least 75% of the shift.

Responsibilities

• Oversee gym operations and member experience.
• Recruit, hire, train, and supervise team members.
• Ensure excellent customer service and foster a positive club image.
• Manage inventory and order supplies.
• Implement company policies and procedures.

Skills

Strong customer service skills

Strong communication skills

Organizational skills

Leadership skills

Basic computer proficiency

Education

High school diploma

Job description

The Ritz‑Carlton (Executive) Club – Manager

Job Summary

Responsible for oversight of gym operations to ensure a positive member experience and a financially successful club.

Essential Duties and Responsibilities

• Recruit, hire, train, schedule and supervise team members.
• Ensure all team members provide great customer service at all times.
• Engage in front‑desk tasks such as greeting members, providing gym tours, and addressing service issues or questions.
• Offer support to team members and club members.
• Create and maintain a positive club image.
• Coach and counsel employees to meet company standards.
• Ensure the gym opens promptly and closes on time.
• Ensure staff are aware of and trained on current marketing promotions.
• Complete the manager portion of onboarding in Paycom for all new hires.
• Guarantee the club is open and staffed during all operating hours.
• Implement and adhere to all company policies and procedures.
• Order supplies and track inventory.

Benefits

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short‑Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• Health Savings Account (HSA)
• Advancement Opportunities

Minimum Qualifications

• High school diploma
• Prior supervisory experience
• Strong customer service skills
• Strong communication, organizational and leadership skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift up to 50 lbs less than 30% of the time

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Other

Industries

Wellness and Fitness Services