Club Experience Manager

PIERSIDE SPORTS PTE. LTD.; Serangoon Garden Circus; On-site; SGD 100,000 - 125,000; Full time

Job summary

A community-focused lifestyle brand in Singapore is looking for a Club Experience Manager to oversee club operations and enhance customer experiences. This role involves leading teams, improving processes, and coordinating community initiatives. The ideal candidate should be highly organized, proactive, and have experience in hospitality or customer experience. Join us to play a key role in shaping our growing brand.

Benefits

High-ownership role with real impact

Help shape the future of a growing lifestyle brand

Qualifications

• Highly organised, proactive, and operationally strong.
• Comfortable leading teams and improving processes.
• Experience in hospitality, community, sports, or customer experience preferred.

Responsibilities

• Oversee daily club operations and execution.
• Lead front-facing teams to deliver excellent experiences.
• Improve systems and processes across customer touchpoints.
• Support community programs and events.
• Ensure coordination across operations, sales, and communications.
• Act as the escalation point for complex situations.

Skills

Organisational skills

Leadership

Process improvement

Calm under pressure

Job description

Club Experience Manager

Location: Singapore | Type: Full-time

Role Overview

We’re looking for a Club Experience Manager to oversee the end-to-end experience across our club operations, community initiatives, and customer touchpoints. This role plays a key part in ensuring smooth execution, strong systems, and a consistently high-quality experience for our members and partners.

Key Responsibilities

• Oversee daily club operations and on-ground execution

• Lead and support front-facing teams to deliver excellent experiences

• Improve systems, processes, and SOPs across customer touchpoints

• Support community programs, events, and activations

• Ensure coordination across operations, sales, and customer communications

• Act as the escalation point for complex situations and problem-solving

Who You Are

• Highly organised, proactive, and operationally strong

• Comfortable leading people and improving processes

• Calm under pressure and confident making decisions

• Experience in hospitality, community, sports, or customer experience preferred

Why Join

• High-ownership role with real impact

• Help shape the future of a growing lifestyle brand