Cloud Solution Architect

Microsoft; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading technology company located in Singapore seeks an individual to provide technical support and customer feedback related to cloud technologies. The ideal candidate will hold a Bachelor’s Degree in a relevant field and have 2+ years of experience in cloud or IT consulting. You will contribute to optimizing customer performance and gain insights into the company's offerings.

Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field OR equivalent experience.
• 2+ years experience in cloud/infrastructure technologies or related areas.

Responsibilities

• Acts as the voice of the customer, sharing feedback with internal teams.
• Supports customer needs and technical delivery discussions.
• Identifies issues and advises customers to optimize performance.
• Learn and communicate gaps in intellectual property.

Skills

Cloud technologies

Technical support

Consulting

Systems administration

Networking

Education

Bachelor's Degree in Computer Science or related field

Technical Certification in Cloud

Job description

Responsibilities

• Acts as the voice of the customer (VOC)/partner by learning to identify and share feedback around technical capabilities, blockers, and insights that relate to the customer/partner with internal teams.
• Demonstrates basic technical concepts and proves those design solutions' capability through design collaboration sessions with the customer/partner.
• Supports customer skilling needs by participating in discussions on technical delivery with other internal and external stakeholders to transfer knowledge and contribute to customer readiness.
• With supervision, identifies issues and advises customers/partners to operate and optimize performance in accordance with Microsoft best practices. Applies methodology and governance, as directed, to minimize business and technical risks and adhere to quality assurance while ensuring excellence in contributions to design and/or delivery of solutions.
• Learns about the products, services, and value propositions of Microsoft's Cloud and Support businesses, and shares learnings with others (e.g., peer groups, customers) as appropriate.
• Assesses customer/partner needs and gathers information that helps others to identify growth opportunities.
• Learns to identify and communicate areas in intellectual property (IP) that need refreshing or have gaps. Contributes to IP development with guidance/supervision.
• Leverages development opportunities (e.g., mentorships, role-based resources, trainings, internal events such as Ready, Build, Ignite) to learn new technologies or services.
• Embodies our culture and values.

Qualifications

Required/minimum Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field OR equivalent experience
• Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications)

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 2+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.

Additional or Preferred Qualifications:

• Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

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