Cloud Service Support Engineer

MTS SYSTEMS ENGINEERING PTE. LTD.; Singapore; On-site; SGD 72,000 - 100,000; Full time

Job summary

MTS Systems Engineering Pte. Ltd. in Singapore is seeking an experienced after-sales Huawei Cloud specialist to ensure ongoing service availability and rapid issue resolution.

The role focuses on supporting Huawei Cloud customers with architecture improvements and on-site technical exchanges. You will compile technical documentation, standardise customer service, manage Huawei Cloud operations and maintenance, assist migrations, and contribute to improving service capacity for strategic

Responsibilities

• After-sales Huawei Cloud support.
• Improve cloud service availability architecture and identify problems.
• Provide technical support during customer major guarantees, including on-site exchanges, fault location and delimitation, drill program output, and related work.
• Compile and output related technical documents and support standardization of customer service.
• Deliver Huawei Cloud operation and maintenance management to help customers migrate to the cloud smoothly.
• Improve service capacity for TOP customers.
• Deliver Huawei Cloud service support plans.

Job description

(1) After-sales support for Huawei Cloud services;

(2) Responsible for cloud service availability architecture improvement and problem identification;

(3) Responsible for technical support during customer major guarantee, such as on-site technical exchange, fault location and delimitation, drill program output and other guarantee technical work;

(4) Responsible for the compilation and output of related technical documents and support the standardization of customer service;

(5) Delivery of Huawei Cloud - operation and maintenance management, to help customers business smoothly migrate to the cloud;

(6) Improvement of service capacity of TOP customers;

(7) Responsible for delivery of Huawei Cloud service support plans