Cloud Network Specialist

AVATAR TECHNO SERVICES PTE. LTD.; Singapore; On-site; SGD 100,000 - 130,000; Full time

Job summary

A leading technology service provider in Singapore is looking for an experienced Network Engineer to support global network infrastructures and lead incident calls. The ideal candidate should have over 10 years of experience, hold relevant certifications like CCIE, and possess strong troubleshooting skills. You will be responsible for handling incidents and ensuring customer satisfaction in a high-pressure environment.

Qualifications

• Min 10+ years of Network Engineer experience supporting global network infrastructures.
• Extensive experience in deploying and supporting Virtual Devices, integration, and hyperscaler NW environment.
• Expert level knowledge for debugging network devices and outstanding Wireshark reading skills.

Responsibilities

• Handling tickets / Incidents via Service Now platform.
• Lead technical incident calls as a SME.
• Perform root cause analysis of raised issues.

Skills

Deep knowledge in R&S

Excellent verbal and written communication skills (English)

Ability to handle high pressure situations

Education

CCIE

AWS - Certified Advanced Networks or architect

AZURE - Certified

F5-CSE/ F5-CTS

300-415 ENSDWI certification

ITIL v4

Tools

Cisco ASR, ISR and Catalyst product families

F5 Load balancers

Cisco Nexus 9K/7K/5K/2K (NXOS) Series of switches

Cisco Meraki Devices MS and MX Series

Cisco SD-WAN

Job description

Responsibilities

• Handling tickets / Incidents via Service Now platform
• Lead technical incident calls as a SME
• Troubleshooting and providing break fix support to technical issues
• Perform root cause analysis of raised issues
• Defining process improvements and ensuring that the processes are adhered to
• Take shared ownership of resolving issues in a SLA driven environment
• Mentoring / training team members as a SME
• Testing and auditing as required from time to time
• Improves and maintains customer and employee satisfaction
• Work as part of a Follow the Sun support global support model

Technology Knowledge

• Deep knowledge in R&S
• AWS Certified Advanced Networks / Cloud Architect or Azure Network components
• Native AWS Load Balancers experience
• Hyperscalers integration with on-prem DCs, sites and application impacts
• Capacity planning for hyperscalers and on-prem components
• Virtual router deployment and troubleshooting (BGP, EIGRP, OSPF, QOS, MPLS, WAN)
• SDWAN Viptela (Vmanage, VSmart, VBound, Vedge)
• Switch – Cisco/Arista (STP, HSRP, SVI, EtherChannel, Stackwise, VSS, Nexus)
• WLAN – Cisco
• Cisco Meraki
• Virtual Load Balancer - F5
• Desirable – P5G

Qualifications

• Min 10+ years of Network Engineer experience supporting global network infrastructures
• Extensive experience in deploying and supporting Virtual Devices, integration and hyperscaler NW environment
• Engineering level Hyperscalers accreditation
• Experience in working as part of a global support (follow the sun) model
• Cisco CCIE and other industry standard networking certifications
• Expert level knowledge in the real time analysis troubleshooting and documentation of issues within LAN/WAN architectures and IP Services
• Expert level knowledge of troubleshooting, implementing, optimizing and testing of static and dynamic routing protocols such as EIGRP, OSPF, BGP and ability to interpret and resolve complex route table problems
• Expert level knowledge for debugging network devices and outstanding Wireshark reading skills
• Extensive hands-on experience with:
• Cisco ASR, ISR and Catalyst product families
• Cisco Meraki Devices MS and MX Series
• Cisco Nexus 9K/7K/5K/2K (NXOS) Series of switches
• Wireless LAN technologies – Cisco and Aruba
• F5 Load balancers
• Cisco SD-WAN

Soft Skills

• Excellent verbal and written communication skills (English)
• Have a strong presence and the ability to lead highly complex real time incident calls in front of the customer and other vendors
• Excellent customer handling skills
• Ability to handle high pressure situations

Certifications

• CCIE
• AWS - Certified Advanced Networks or architect
• AZURE - Certified
• F5-CSE/ F5-CTS
• 300-415 ENSDWI certification
• ITIL v4