Summary
We’re looking for a Cloud Wintel Engineer (L2) to support and manage Windows workloads across on‑premise and multi‑cloud environments (mainly AWS, with exposure to Azure and GCP). You’ll handle system administration, patching, troubleshooting, automation, and security compliance.
Responsibilities
Multi‑Cloud Windows Operations
- Provide L2 support for Windows Server (2016–2025) across on‑prem and cloud platforms (AWS, Azure, GCP).
- Manage AD, DNS, DHCP, GPO, WSUS, and clustering.
- Monitor system performance, security, and availability.
- Participate in 24/7 shift rotation and on‑call support.
OS Patching
- Perform patching using WSUS, SCCM, AWS SSM, and Azure Update Management.
- Handle pre/post patch validation, compliance reporting, and stakeholder coordination.
- Basic understanding of Linux patching (YUM/DNF).
Application Support
- Deploy and troubleshoot applications on Windows servers.
- Analyze logs, tune performance, and resolve OS‑level issues.
- Collaborate with app and dev teams for problem resolution.
ITIL & Service Management
- Handle incidents and requests via ServiceNow/Jira.
- Follow ITIL processes for incident, change, and problem management.
- Maintain SLAs and accurate documentation.
Security & Compliance
- Apply CIS hardening and vulnerability remediations.
- Manage IAM permissions and SSL certificates.
- Support security scans, compliance checks, and audit activities.
Automation & Scripting
- Develop PowerShell scripts for automation and remediation.
- Use AWS/Azure/GCP CLI tools for operations.
- Automate repetitive tasks using SSM and other native tools.
Backup & Disaster Recovery
- Maintain and test server backup and DR strategies.
- Participate in BCP/DR drills and maintain recovery documentation.
Monitoring & Observability
- Configure CloudWatch, Azure Monitor, and GCP Monitoring.
- Set alerts, analyze logs, and ensure proactive issue detection.
Documentation & Knowledge Sharing
- Maintain SOPs, runbooks, and troubleshooting guides.
- Contribute to team knowledge base and process improvements.
Requirements
Education & Experience
- Diploma/Degree in IT, Computer Science, or related field.
- 4+ years of Windows administration experience.
- 2+ years of cloud operations experience (AWS preferred).
- Strong knowledge of patching, ITSM, and security hardening.
- Proficiency in PowerShell scripting.
- Basic Linux knowledge.
- Willing to work shifts and on‑call rotations.
Technical Skills
- Operating System: Windows Server 2012–2025, basic Linux
- Cloud Platforms: AWS, Azure, GCP
- Windows Infra: Active Directory, DNS, DHCP, GPO, WSUS, Clustering, File Services
- Patch Management: WSUS, SCCM, AWS Systems Manager, Azure Update Management, basic YUM/DNF
- Application Support: Application deployment, OS‑level troubleshooting, performance diagnostics
- Security and Hardening: CIS benchmarks, IAM Access Analyzer, vulnerability remediation, EDR/XDR Tools
- Cloud Services: EC2, S3, IAM, CloudWatch, SSM, Azure VMs, GCP Compute Engine
- Security Tools: Trend Micro Vision One, Qualys, Tenable, AWS Config, Azure Security Center
- Scripting: PowerShell, AWS CLI, Azure CLI, gcloud CLI
- ITIL & ITSM: ServiceNow, Jira, ITIL processes
- Backup & Recovery: AWS/Azure Backup, Windows Server Backup
- Containers: Basic Docker, Kubernetes
- DevSecOps: Familiar with SHIP‑HATS / CI/CD
Preferred Certifications
- AWS or Azure Administrator/Architect Associate
- CompTIA Security+, LPIC-1/RHCSA
- ITIL v3/v4 Foundation
Contact
If you are keen, please email your updated resume to daisylyn.jocson@tg-hr.com
Legal
EA License no. 14C7275 / Registration no. R1434860
Please take note that only shortlisted candidates will be contacted. Thank you.