Cloud Engineer

CLOUD KINETICS CONSULTING PTE. LTD.; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

A technology consulting company in Singapore is seeking an experienced professional to design and implement Amazon Connect-based contact center solutions. This role includes responsibilities such as configuring Amazon Connect flows, integrating AWS services, and troubleshooting issues. Candidates should have strong hands-on experience with Amazon Connect and AWS Lambda, as well as CRM integration expertise. AWS certifications are preferred.

Qualifications

• Strong hands-on experience with Amazon Connect implementation and customization.
• Experience integrating with CRM platforms such as Salesforce or Zendesk.
• Familiarity with networking, VoIP, SIP protocols, and telephony concepts.

Responsibilities

• Design and implement Amazon Connect-based contact center solutions.
• Configure Amazon Connect flows, queues, and user setups.
• Integrate Amazon Connect with other AWS services.

Skills

Amazon Connect implementation

AWS Lambda (Node.js/Python)

API Gateway

CRM integration

Networking concepts

Problem-solving

Communication skills

Education

AWS Certifications

Job description

Key Responsibilities

• Design and implement Amazon Connect‑based contact center solutions tailored to business requirements.
• Configure Amazon Connect flows, queues, routing profiles, and user setups.
• Integrate Amazon Connect with other AWS services such as Lambda, Lex, S3, DynamoDB, and CloudWatch.
• Build custom solutions including IVR, chatbots, and contact center analytics.
• Work closely with stakeholders to gather requirements, define user experience flows, and ensure successful implementation.
• Support migration from legacy telephony systems to Amazon Connect.
• Troubleshoot and resolve issues related to call flows, latency, or integrations.
• Ensure compliance with security, data protection, and regulatory standards.
• Provide documentation and knowledge transfer to operations/support teams.

Required Skills & Experience

• Strong hands‑on experience with Amazon Connect implementation and customization.
• Proficient in AWS Lambda (Node.js/Python), API Gateway, and other serverless components.
• Experience integrating with CRM platforms (e.g., Salesforce, Zendesk) and telephony systems.
• Working knowledge of Amazon Lex, Polly, and Contact Lens.
• Familiarity with networking, VoIP, SIP protocols, and telephony concepts.
• Experience with monitoring/logging using CloudWatch and AWS X‑Ray.
• Strong problem‑solving and communication skills.
• AWS Certifications (preferred): AWS Certified Developer/Architect, AWS Certified Advanced Networking, or AWS Contact Center Competency.