Cloud Customer Solutions Engineer, Database & Storage

GOOGLE ASIA PACIFIC PTE. LTD.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A major cloud service provider in Singapore is seeking a customer support specialist to resolve production deployment issues, troubleshoot technical problems, and advocate for customer needs. This role requires a Bachelor's degree and 6 years of relevant experience, with skills in programming languages like Java, C++, or Python, and the ability to communicate in English and Mandarin. The position entails participating in on-call rotations and supporting customer growth on the cloud platform.

Qualifications

• 6 years of experience in customer support or software development.
• Experience with technical writing for a technical audience.
• Ability to participate in on-call rotation including nights and weekends.

Responsibilities

• Resolve customer issues related to production deployments.
• Diagnose technical problems reported by customers.
• Act as a consultant for internal teams on technical issues.

Skills

Technical troubleshooting

Customer advocacy

Code debugging

Effective communication in English and Mandarin

Education

Bachelor's degree or equivalent practical experience

Tools

Java

C++

Python

Linux/Unix

SQL/NoSQL databases

Job description

A major cloud service provider in Singapore is seeking a customer support specialist to resolve production deployment issues, troubleshoot technical problems, and advocate for customer needs. This role requires a Bachelor's degree and 6 years of relevant experience, with skills in programming languages like Java, C++, or Python, and the ability to communicate in English and Mandarin. The position entails participating in on-call rotations and supporting customer growth on the cloud platform.