Cloud Broadcast Production Support Engineer (APAC, 24/7)

FONNGROUP APAC PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A global technology firm based in Singapore is hiring a Customer Support Engineer to provide first-line technical support for cloud-native broadcast systems. In this role, you will diagnose and resolve real-time technical issues, manage support tickets during critical broadcast situations, and collaborate with a global team to enhance customer experience. Ideal candidates will have strong troubleshooting skills and the ability to communicate technical issues clearly. Flexibility for shift work is required.

Qualifications

• Hands-on technical work with production systems.
• Experience in customer support for cloud-native applications is preferred.
• Ability to work in a 24/7 support rotation.

Responsibilities

• Diagnose and resolve technical issues in real-time.
• Handle support tickets and emergency issues during your shift.
• Explain complex issues clearly to both technical users and non-technical stakeholders.
• Write troubleshooting guides and documentation.
• Identify patterns in support issues and advocate for product fixes.
• Collaborate with support engineers across time zones.

Skills

Troubleshooting

Technical support

Cloud infrastructure

API diagnostics

Incident management

Communication

Job description

A global technology firm based in Singapore is hiring a Customer Support Engineer to provide first-line technical support for cloud-native broadcast systems. In this role, you will diagnose and resolve real-time technical issues, manage support tickets during critical broadcast situations, and collaborate with a global team to enhance customer experience. Ideal candidates will have strong troubleshooting skills and the ability to communicate technical issues clearly. Flexibility for shift work is required.