Clinical Support Specialist | Medical Equipment | Travel Around

The Supreme HR Advisory Pte Ltd; Singapore; Hybrid; SGD 60,000 - 80,000; Full time

Job summary

A leading recruitment agency in Singapore seeks a Clinical Support Specialist to provide in-procedure support for IVL procedures, deliver training to healthcare teams, and maintain strong professional relationships. The role involves global travel and offers a competitive salary of $3500 - $4200 plus daily allowance. Candidates should have sales experience in healthcare or beauty and be prepared for a dynamic work environment.

Qualifications

• At least 2 years of sales experience, preferably in a clinical or healthcare setting.
• Experience in the beauty industry is a plus.

Responsibilities

• Provide in-procedure support for IVL procedures.
• Deliver training to healthcare professionals.
• Maintain records of training sessions and site visits.
• Support the setup of clinical trials and observational studies.

Skills

In-person clinical support

Training and certification

Building relationships

Technical presentations

Operational reporting

Job description

Clinical Support Specialist - Position Overview

Position details include in-procedure support for coronary and peripheral Intravascular Lithotripsy (IVL) procedures, physician and distributor training, and clinical trial facilitation. This field-based role supports safe and effective use of the IVL platform, drives early adoption in key accounts, and gathers clinical insights to inform commercial and product strategies.

Position Details

• Salary: $3500 - $4200 + Daily Allowance

• Working Days & Hours: 5 Days | 9am - 6.30pm (Flexible based on clinical support nature)

• Working Location: Island wide / global travel (Latam, Asean and Europe)

• Reports to: Head of International Business

Responsibilities

1. Clinical Support & Training

   • Provide real-time, in-person clinical support during IVL procedures to ensure optimal use of the clinical support system.

   • Guide clinicians through device preparation, imaging, and delivery, ensuring safe and effective technique.

   • Deliver comprehensive training programs to physicians, nurses, cath lab staff, and field teams.

   • Provide remote clinical support via on-call conference calls to assist distributor teams with urgent cases.

   • Train and certify distributors (both online and on-site) on product use, ensuring competency in procedural support, troubleshooting, and education.

   • Stand by for urgent distributor-notified clinical cases, with flexible availability for case calls or travel.

1. Clinical Education & Therapy Development

   • Deliver technical presentations and conduct workshops at hospitals, clinical meetings, and distributor events.

   • Build and maintain strong relationships with interventionalists and cath lab staff to support early adoption and sustained usage.

   • Support setup and execution of local registries or observational studies, coordinating with sites on logistics, IRB submissions, and data collection.

   • Engage with Key Opinion Leaders (KOLs) to support protocol development, feedback, and publication efforts.

1. Clinical Research & Feedback Collection

   • Present and support clinical trial materials (e.g., study protocols, IFUs, core lab manuals, CRFs).

   • Support post-market clinical follow-up and data integrity monitoring at assigned sites.

   • Serve as liaison between users and the marketing/R&D team to collect real-world product feedback and suggestions for improvement.

   • Assist in documenting product performance, case reports, adverse events, and user experience insights.

1. Operational & Reporting

   • Maintain accurate records of site visits, training sessions, and case support via CRM or designated tools.

   • Manage expense reports, training logs, and clinical documentation in a timely manner.

   • Support additional strategic accounts across regions when needed.

Clinic Sales Consultant Roles

• Clinic Sales Consultant — Salary: $3000 - $3500 + Comm

• Working Days: 5.5 days including weekends (Off on weekdays)

• Working Hours: 9am – 6pm / 1pm (subject to scheduling)

• Working Location: Tanjong Pagar

Responsibilities

• Attend to daily new leads through face-to-face interaction.

• Track and meet planned sales goals and report results as necessary.

• Design and implement strategic business plans to expand the Company’s customer base and ensure strong presence.

• Coordinate with marketing team on lead generation.

• Provide exceptional customer service.

• Maintain rapport with customers throughout their smile journey.

• Assist customer payments.

• Liaise with healthcare professionals and patients about treatment plans.

• Oversee clinic operations and staff duties.

• Perform other ad-hoc and general administrative tasks as required by the Management.

Requirements

• At least 2 years sales experience

• Experience in beauty industry is a plus

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

WA ME 8882 4667