Clinical Support Specialist

SPECTRUMEDICS INTERNATIONAL PTE. LTD.; Singapore; Hybrid; SGD 60,000 - 80,000; Full time

Job summary

A leading health technology company in Singapore is seeking a Clinical Support Specialist to provide real-time clinical support during procedures and deliver comprehensive training programs. The ideal candidate should have a biomedical degree and experience in clinical support within interventional settings. This role requires flexible availability for travel across regions, including ASEAN countries. Competitive salary offered with benefits.

Qualifications

• 2 years of clinical support in interventional cardiology or related fields.
• Familiarity with medical devices like IVL and imaging catheters.
• Experience providing technical support and training.

Responsibilities

• Provide clinical support during IVL procedures.
• Deliver training programs to medical staff.
• Engage with KOLs for protocol development and feedback.

Skills

Clinical support experience

Technical proficiency in medical devices

Interpersonal skills

Training and mentoring

Flexible availability for travel

Education

Diploma or Degree in biomedical engineering, Nursing, Life Sciences

Job description

Job Title: Clinical Support Specialist

Salary: $4500 - $5600（negotiable）+ Per diem provided

Working Days & Hours: 5 Days | 9am - 6.30pm (Flexible based on clinical support nature)

Working Location: Island wide / global travel (Mainly Asean, occasionally LATEM and Europe)

Reports to: Head of International Business

Key Responsibilities

Clinical Support & Training

• Provide real-time, in-person clinical support during IVL procedures to ensure optimal use of the Sonico-CX system.
• Guide clinicians through device preparation, imaging, and delivery, ensuring safe and effective technique.
• Deliver comprehensive training programs to physicians, nurses, cath lab staff, and field teams.
• Provide remote clinical support via on-call conference calls to assist distributor teams with urgent cases.
• Train and certify distributors (both online and on-site) on product use, ensuring competency in procedural support, troubleshooting, and education.
• Stand by for urgent distributor-notified clinical cases, with flexible availability for case calls or travel.

Clinical Education & Therapy Development

• Deliver technical presentations and conduct workshops at hospitals, clinical meetings, and distributor events.
• Build and maintain strong relationships with interventionalists and cath lab staff to support early adoption and sustained usage.
• Support setup and execution of local registries or observational studies, coordinating with sites on logistics, IRB submissions, and data collection.
• Engage with Key Opinion Leaders (KOLs) to support protocol development, feedback, and publication efforts.

Clinical Research & Feedback Collection

• Present and support clinical trial materials (e.g., study protocols, IFUs, core lab manuals, CRFs).
• Support post-market clinical follow-up and data integrity monitoring at assigned sites.
• Serve as liaison between users and the marketing/R&D team to collect real-world product feedback and suggestions for improvement.
• Assist in documenting product performance, case reports, adverse events, and user experience insights.

Operational & Reporting

• Maintain accurate records of site visits, training sessions, and case support via CRM or designated tools.
• Manage expense reports, training logs, and clinical documentation in a timely manner.
• Support additional strategic accounts across regions when needed.

Requirements

• At least Diploma or Degree Certificate in biomedical engineering, Nursing, Life Sciences, or related field.
• 2 years of clinical support in interventional cardiology, radiology, vascular surgery, or cath lab environments or at least 1 year of medical device case support or clinical research experience.
• Familiarity with coronary or peripheral devices such as IVL, atherectomy, PTA/PTCA, or imaging catheters.
• Technically adept, with experience in console setup, catheter prep, and procedural imaging workflows.