Clinical Case Manager

ICON SOC PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A healthcare organization based in Singapore is seeking a Clinical Case Manager. This role involves preparing test results, liaising with patients and doctors, and assisting oncologists with medical reports. Candidates should possess a diploma in Business Administration or Customer Service, with at least 5 years of experience in the healthcare sector. The position demands proactive communication and the ability to work collaboratively with medical teams.

Qualifications

• Minimum 5 years of working experience in the healthcare industry.
• Able to communicate effectively and work well with others.
• Pro-active to patients' needs.

Responsibilities

• Prepare test results and notes before patient visits.
• Scribe and coordinate follow-ups post-consultation.
• Alert Oncologist on urgent abnormal test results.
• Update EMR regularly.
• Assist Oncologist in writing medical reports.

Skills

Interpersonal skills

Communication

Patient-focused

Education

Diploma in Business Administration or Customer Service

Job description

We’re looking for a Clinical Case Manager who is passionate about the healthcare sector and wants to play a part in making a difference in the lives of patients. The role requires excellent interpersonal skills to liaise with patients and doctors.

Responsibilities

• Prepare the test results and notes before patient visits, ensuring completeness and appropriate annotations
• Scribe
• Coordinate, delegate and follow up on management plan after the consultation
• Alert Oncologist on urgent abnormal test results
• Update EMR regularly when new information becomes available (e.g. input from patients/families, updates from other co-managing specialists, important test results, and so on)
• Provide standard memos and letters as appropriate
• Assist the Oncologist in writing medical reports, as required
• Assist the Oncologist in managing non-clinical appointments in relation to the clinic schedule
• Coordinate among the various departments to ensure smooth clinical operation and efficiency
• Carry out other medical administrative tasks as directed by the Oncologist

Requirements

• Diploma in Business Administration, Customer Service or equivalent
• Minimum 5 years of working experience in healthcare industry
• Pro-active to patients’ needs and able to communicate effectively and work effectively with others in the team to accomplish the goals of the team and the organisation