Clinic Supervisor

OUR JURONG WEST FAMILY CLINIC PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A local healthcare clinic in Singapore seeks a Clinic Supervisor to oversee daily operations and ensure efficient patient-focused service delivery. The role requires prior managerial experience in a healthcare setting, strong communication skills, and proficiency in clinic management software. Benefits include competitive salary and career development opportunities. Apply by sending your CV to the provided email.

Benefits

Competitive salary and performance incentives

Training and career development opportunities

Supportive and collaborative working environment

Qualifications

• Prior experience in a managerial role in a healthcare or clinic setting preferred.
• Familiarity with healthcare administrative procedures.
• Able to commit to 2 weekday evening shifts and 1 weekend shift.

Responsibilities

• Oversee day-to-day counter duties for seamless patient experience.
• Supervise clinic staff, provide guidance, training, and evaluations.
• Monitor and optimize patient flow for efficient service delivery.
• Handle appointment bookings and patient inquiries.
• Maintain accurate patient records.
• Address patient concerns and provide effective resolutions.
• Conduct regular inventory checks and manage stock levels.
• Manage staff and doctor rosters.
• Submit government and insurance claims accurately.
• Support the clinic team with assistant duties when required.

Skills

Strong communication and interpersonal skills

Proficient in clinic management software

Ability to speak Mandarin and/or Malay

Well-organized and detail-oriented

Leadership abilities

Tools

MS Office applications

Clinic management software

Job description

We are seeking a dedicated and capable Clinic Supervisor to join our GP clinic, and will oversee daily operations, ensuring smooth, efficient, and patient-focused service delivery.

Key Responsibilities:

• Oversee day-to-day counter duties to ensure a seamless patient experience
• Supervise clinic staff, provide guidance, mentorship, training, and conduct performance evaluations
• Monitor and optimize patient flow to maintain efficient service delivery and uphold high standards of care
• Handle appointment bookings and inquiries via phone, email, and in person
• Maintain accurate and updated patient records using clinic management software
• Address patient concerns and provide timely, empathetic, and effective resolutions
• Conduct regular inventory checks, manage stock levels, and place orders as needed
• Manage staff and doctor rosters, including sourcing and scheduling of locum doctors
• Submit government and insurance claims (e.g., Medisave, CHAS, MBS, Managed Care) accurately and in a timely manner
• Support the clinic team by covering clinic assistant duties when required
• Undertake other administrative or operational tasks as assigned by the management

Requirements:

• Prior experience in a managerial role in a healthcare or clinic setting preferred
• Strong familiarity with clinic operations and healthcare administrative procedures, including tallying of governance and insurance claims and following up promptly on accounts receivables
• Proficient in the use of clinic management software and MS Office applications
• Strong communication and interpersonal skills
• Ability to speak Mandarin and/or Malay is an advantage, to communicate effectively with patients who are not proficient in English during medications dispensing
• Well-organized, detail-oriented, and able to multitask in a fast-paced environment
• Positive attitude with a strong sense of responsibility and leadership
• Able to commit to 2 weekday evening shifts and 1 weekend shift.

Benefits:

• Competitive salary and performance incentives
• Training and career development opportunities
• Supportive and collaborative working environment

If you are a proactive and responsible individual with a passion for healthcare operations, we invite you to join our team. Apply now and be part of a team that values quality patient care and service excellence.

If interested in the above position, kindly send your CV to: [e-mail]