Clinic Receptionist (Renewable Contract)

RECRUITPEDIA PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading healthcare provider in Singapore is seeking a Patient Service Associate to deliver high-quality service to patients, support financial guidance, and manage scheduling for medical procedures. The ideal candidate has a minimum of 2 years of customer service experience and proficiency in Microsoft Office. This role is based in a central and easily accessible location.

Qualifications

• Minimum 2 years of customer service experience.
• Proficient in Microsoft Office.

Responsibilities

• Deliver prompt and high-quality service to patients.
• Offer financial guidance and scheduling for surgery.
• Safeguard patient information and uphold confidentiality.

Skills

Customer Service

Microsoft Office

Education

O Level and above

Job description

Overview

Our client is a local leading player in healthcare industry. They are now recruiting a Patient Service Associate to be part of their team to assist their team for the next phase of their business. They are located in the Central - easily accessible.

Roles and Responsibilities

• Deliver prompt and high-quality service to patients with professionalism, empathy, and care.
• Offer financial guidance, including estimated costs, pre-surgery consultation, and financial aid options, to patients or their family members. This includes scheduling surgery dates and coordinating necessary follow-ups.
• Support the Executive/Manager in go-live preparations by updating work instructions, participating in User Acceptance Testing, and sharing knowledge with the team.
• Safeguard patient information and uphold confidentiality at all times.
• Ensure the efficient, timely, and well-organized scheduling of various medical procedures.
• Reach out to patients a day before surgery to confirm admission times and reinforce fasting guidelines.
• Provide general administrative support, including handling phone and email inquiries.

Requirements

• O Level and above
• Min 2 years of customer service experience
• Proficient in Microsoft Office

How to apply

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [e-mail]

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